Sheena Mae DE GUZMAN
Export & Import Forwarding Officer/ Sales & Business Development Officer
Pasig
Summary
Dynamic leader with proven expertise in both import & export regulations and inbound & outbound cargo logistics, honed at A Hartrodt Philippines Inc & Nonpareil International Freight & Cargo Services Inc. Excelled in enhancing process flows and driving sales growth at Southern Star Agencia Maritima Inc agent for Namsung Shipping. Known for outstanding customer service and trade compliance skills, achieving significant client satisfaction and repeat business.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Import Supervisor
A Hartrodt Philippines Inc
06.2017 - 08.2018
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Coordinated and negotiated contracts to facilitate freight movements.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Supported import metrics around import functions and drove continuous performance improvements.
- Mitigated risks associated with international shipping by implementing contingency plans for potential disruptions or delays.
- Mentored junior team members on best practices in import management, fostering a culture of collaboration and knowledge sharing.
- Enhanced import process efficiency by streamlining documentation and communication procedures.
- Managed a team of import specialists, ensuring accurate and timely processing of inbound shipments.
Sales Executive- Export Sea Freight
Southern Star Agencia Maritima Inc (Namsung)
09.2016 - 05.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Service Officer- Export Forwarding
Nonpareil International Freight & Cargo Services I
05.2010 - 06.2016
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Described service details to customers to provide information on benefits and advantages.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Responsible for Sales, Operations & Business Development
Education
Bachelor of Science - Business Administration in Management Accounting
Southwestern Institute of Business & Technology
Pinamalayan, Oriental Mindoro, Philippines 06.2006 - 04.2010
Skills
Import & Export Regulations
Freight Forwarding
Sales & Business Development
Customer Service
Microsoft Office, Word, Excel
Incoterms Knowledge
Timeline
Import Supervisor
A Hartrodt Philippines Inc
06.2017 - 08.2018
Sales Executive- Export Sea Freight
Southern Star Agencia Maritima Inc (Namsung)
09.2016 - 05.2017
Customer Service Officer- Export Forwarding
Nonpareil International Freight & Cargo Services I
05.2010 - 06.2016
Bachelor of Science - Business Administration in Management Accounting
Southwestern Institute of Business & Technology
06.2006 - 04.2010
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