Sheena Liza Marie Panit
1688 Villa Anita Estanislao Capistrano St. Brgy. Ibayo Tipas, Taguig City
Summary
Dynamic technical support advisor with a proven track record at Concentrix CVG Philippines Inc., excelling in troubleshooting and optimizing customer billing inquiries. Adept at effective communication and problem-solving, I consistently enhance customer satisfaction and streamline processes, ensuring efficient service delivery and fostering strong client relationships.
Overview
14
14
years of professional experience
2009
2009
years of post-secondary education
Work History
Advisor II, Technical Support
Concentrix CVG Philippines Inc.
Glorietta 5 Bldg. East St. Ayala Center, Makati City
01.2020 - 05.2026
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Handle a range of queries about their bill.
- Troubleshoot television and Online Log In.
- Effectively communicate solutions, and document issues and resolutions for future reference.
- Schedule Technician Appointment
Customer Service Representative
Sitel Philippines
Economic Zone, Loakan Site 1, Baguio City
01.2018 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints using effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cashier
181 Food Avenue
Sandico St. CorNer Tecson St. Salud Mitra, Baguio City
02.2016 - 01.2018
- Operated cash register and processed transactions efficiently.
- Managed customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of the checkout area.
Cashier
Caba Gas Station
Gana Caba, La Union
04.2014 - 02.2016
- Handled cash, credit, and digital payments securely.
- Collaborated with team members to manage busy shifts.
- Trained new cashiers on register operations and customer service.
Collector
ES Global Credit Corporation
Consolacion, Agoo La Union
06.2013 - 02.2014
- Managed customer accounts and resolved outstanding payment issues promptly.
- Communicated with clients to negotiate payment arrangements effectively.
- Utilized collection software to track account statuses and manage follow-ups.
Census Enumerator
National Statistics Office
Agoo, La Union
02.2013 - 04.2013
- Collected demographic data through in-person interviews across assigned neighborhoods.
- Verified accuracy of information gathered to ensure data integrity for national records.
- Maintained confidentiality of respondents' personal information throughout the data collection process.
Encoder
Universal Leaf Philippines Inc.
San Esteban, Ilocos Sur
02.2012 - 05.2012
- Digitized documents for accurate data entry and retrieval.
- Managed electronic filing systems to ensure organized information access.
- Conducted quality checks on digitized files for accuracy and completeness.
Education
Bachelor of Science - Nursing
Don Mariano Marcos Memorial State University, SLUC
Agoo, La Union 06.2007 - 03.2009
Diploma in Midwifery -
Don Mariano Marcos Memorial State University, SLUC
Agoo, La Union 06.2005 - 03.2007
President Elpidio Quirino National High School
Agoo, La UnionSkills
- Technical troubleshooting
- Customer Billing Inquiries
- Appointment scheduling
- Problem Solving
- Time Management
- Effective Communication
- Customer relationship management
- Teamwork
References
References available upon request.
Timeline
Advisor II, Technical Support
Concentrix CVG Philippines Inc.
01.2020 - 05.2026
Customer Service Representative
Sitel Philippines
01.2018 - 01.2020
Cashier
181 Food Avenue
02.2016 - 01.2018
Cashier
Caba Gas Station
04.2014 - 02.2016
Collector
ES Global Credit Corporation
06.2013 - 02.2014
Census Enumerator
National Statistics Office
02.2013 - 04.2013
Encoder
Universal Leaf Philippines Inc.
02.2012 - 05.2012
Bachelor of Science - Nursing
Don Mariano Marcos Memorial State University, SLUC
06.2007 - 03.2009
Diploma in Midwifery -
Don Mariano Marcos Memorial State University, SLUC
06.2005 - 03.2007
President Elpidio Quirino National High School