Sheena Joy Camerino
Customer Service Representative
Cagayan De Oro City
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Fraud Analyst
Concentrix
Cebu city
05.2022 - 01.2023
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Developed and implemented procedures to detect and prevent fraud.
Customer Service Representative
Teleperformance
Cagayan de Oro city
11.2020 - 04.2022
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
University of Science And Technology of Southern P
Cagayan De Oro City 06.2017 - 04.2019
Skills
Critical Thinking
Timeline
Fraud Analyst
Concentrix
05.2022 - 01.2023
Customer Service Representative
Teleperformance
11.2020 - 04.2022
High School Diploma -
University of Science And Technology of Southern P
06.2017 - 04.2019
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