Sheena Oblimar
Workforce Capacity Planner
Makati City
Summary
Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets, and produces forecasts.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Workforce Management Analyst
StarTek
11.2022 - Current
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Optimized workforce scheduling by analyzing historical data and identifying trends.
- Reduced labor costs through effective forecasting and strategic planning.
Workforce Specialist
Startek Philippines Inc.
12.2020 - 04.2022
- Reduced employee turnover by implementing a transparent process for shift bidding and schedule change requests, fostering a sense of fairness among staff members.
- Coordinated training schedules for new hires, ensuring proper integration into existing teams and work routines.
- Collaborated with management to accurately forecast staffing requirements based on historical data and projected growth.
Workforce Support
Startek Philippines Inc.
08.2016 - 11.2020
- Ensured compliance with labor laws regarding breaks, lunch schedules, overtime, and other applicable regulations governing employee work hours.
- Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business.
- Supported operations teams by providing timely and accurate information on agent availability and schedule adherence.
- Managed real-time inbound call traffic across multiple contact center locations.
Education
Bachelor of Science - Tourism Management
Centro Escolar University
Makati City, Metro Manila, Philippines 05.2001 - 05.2009
Skills
Scheduling Optimization
Workforce Planning
Microsoft Office
Microsoft Excel
Time Management
Multitasking
Adaptability and Flexibility
Effective Communication
Timeline
Workforce Management Analyst
StarTek
11.2022 - Current
Workforce Specialist
Startek Philippines Inc.
12.2020 - 04.2022
Workforce Support
Startek Philippines Inc.
08.2016 - 11.2020
Bachelor of Science - Tourism Management
Centro Escolar University
05.2001 - 05.2009
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