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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Adept at managing high-stress situations, I significantly enhanced customer loyalty and sales at AT&T through empathetic service and effective conflict resolution. Leveraging skills in customer service and data entry, I surpassed sales targets by implementing strategic promotions. My critical thinking and active listening skills have been pivotal in resolving complex customer issues, fostering repeat business and boosting sales performance.

Results-driven professional with a strong work ethic and a proven ability to quickly acquire new skills in dynamic environments. Effective communication and collaboration have consistently contributed to team success and the achievement of organizational objectives. Core competencies include adaptability, teamwork, and a commitment to excellence.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Diligent and technically minded BSC accounting graduate adept at providing high quality accounting support. Seeking a challenging career with a progressive organization that can benefit from my technical skills and abilities.

Sheena Dela Cruz

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Sales and Customer Service Representative

Junior Assistant

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Bachelor of Science - Information Technology

A-Levels - Senior High School

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Sales and Customer Service Representative

Junior Assistant

Bachelor of Science - Information Technology

A-Levels - Senior High School

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