Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sheena Buena

Sheena Buena

Banker
Naga City

Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Head position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience
26
26
years of post-secondary education

Work History

Senior Customer Service Associate

Bank Of The Philippine Islands
Naga City
2008.01 - Current
  • Assisted customers with product selection, troubleshooting and problem resolution.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Utilized active listening skills to understand customer needs and provide tailored solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Bachelor Of Science In Business Administration - Legal Management

Ateneo De Naga University
Ateneo Avenue Naga City
2000.06 - 2004.03

Secondary -

St Paul Academy
Goa Camarines Sur
1996.06 - 2018.03

Skills

Customer Relations

Recordkeeping strengths

CRM

Account management

Money handling abilities

Complaint resolution

Interdepartmental communication

Cash Handling

Timeline

Senior Customer Service Associate

Bank Of The Philippine Islands
2008.01 - Current

Bachelor Of Science In Business Administration - Legal Management

Ateneo De Naga University
2000.06 - 2004.03

Secondary -

St Paul Academy
1996.06 - 2018.03
Sheena BuenaBanker