Sheen Camacho Batiancila
pampanga,pampanga
Summary
- Driven Tech Sales professional with strengths in customer engagement and product knowledge. Achieves sales targets through effective communication and tailored solutions. Committed to enhancing customer experiences and resolving technical issues promptly.
- Detail-oriented Tech Sales Specialist skilled in diagnosing and resolving hardware and software issues. Utilises diagnostic tools to ensure optimal performance and connectivity. Focused on delivering actionable solutions and escalating complex problems to enhance service quality.
Overview
11
11
years of professional experience
Work History
Tech sales
Asurion
Clark
05.2023 - Current
- Handling incoming calls and offering protection for their devices, as well as offering internet services.
- Diagnose and resolve problems related to Verizon wireless, internet, or TV services.
- Walk customers through troubleshooting steps for devices, routers, modems, or network settings.
- Identify whether issues are hardware, software, or network related.
- Escalate complex issues to higher-tier technical teams when needed.
- Use diagnostic tools and internal systems to check connectivity and performance.
T-MOBILE VRchat
RMS collection Phils. Inc. IQORPH
08.2022 - 04.2023
- Assisting customers by helping them select products.
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Received and responded to multiple live chats.
- Actively listened to the customer, taking their request for product or services.
- Ensured proper security procedures are followed on all customer interactions.
Real-Time Analyst Manager for Cold caller / Appointment setter
Green Power Network
11.2021 - 04.2022
- Keep track of the employee’s adherence.
- Listening Calls.
- Submitting daily scores and setting a meeting before and after the shift ends.
Customer service representative
Sitel
Tarlac
05.2019 - 07.2021
- Bill explanation.
- Assist customers in creating an account.
- Provide best customer service to resolve technical problems that they may have with the service.
- Assist customers in processing their payments.
- Offering customers to purchase other services like premium movies or channels.
Chat support and Voice Support
Sutherland Global Services
Tarlac
10.2016 - 02.2019
- Track and give an update on the customer’s parcel/package.
- Guide the customers using the Amazon website.
- Assist customers in retrieving their accounts.
- Empathize with the customer.
Brand protection Specialist/Web researcher
Jojimar Internet Services
01.2015 - 07.2015
- Identify and investigate any criminal activity regarding the theft of intellectual property.
- Maintained good relations with the corporate brand protection team.
- Profound knowledge of intellectual property rights
Education
Bachelor of Science - Information Systems
Tarlac State University
Tarlac City01.2014
Secondary -
Tarlac National High School
Tarlac City01.2008
Skills
- Microsoft Word
- Excel
- Power Point
- Product knowledge
- Sales engagement
- Diagnostic tools usage
- Hardware diagnostics
- Team collaboration
- Hardware
- Software
- Computer Networking
- Web Browsing
- Multimedia Editing
- Call Tools
- Podio System
- Technical troubleshooting
Custom Section
Tarlac State University, Tarlac City, Bachelor of Science in Information Systems, 2008-01-01, 2014-01-01, Tarlac National High School, San Roque, Tarlac City, 2004-01-01, 2008-01-01
Languages
English
Cebuano
Tagalog
Personal Information
- Age: 34
- Height: 5'5
Timeline
Tech sales
Asurion
05.2023 - Current
T-MOBILE VRchat
RMS collection Phils. Inc. IQORPH
08.2022 - 04.2023
Real-Time Analyst Manager for Cold caller / Appointment setter
Green Power Network
11.2021 - 04.2022
Customer service representative
Sitel
05.2019 - 07.2021
Chat support and Voice Support
Sutherland Global Services
10.2016 - 02.2019
Brand protection Specialist/Web researcher
Jojimar Internet Services
01.2015 - 07.2015
Bachelor of Science - Information Systems
Tarlac State University
Secondary -
Tarlac National High School