She An Perez
Las Pinas Metro Manila
Summary
Proven Technical Support Engineer from Convergys.ph, adept in problem-solving and operational efficiency, enhanced customer satisfaction through expert resolution of complex technical issues. Mentored staff at YRB Solution, fostering skill development and regulatory compliance. Excels in multitasking and professionalism, ensuring high-quality customer relationships and workflow optimization.
Overview
10
10
years of professional experience
Work History
Fund Out Officer
YRB Solution
Paranaque Metro Manila
04.2018 - 09.2019
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Technical Support Engineer
Convergys.ph
Makati City
07.2015 - 08.2017
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Performed root cause analysis of reported issues to enact corrections.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
Cashier
Charles&kieth
South Mall Las Pinas City
01.2010 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor In Science In Nursing - Nursing Education
Our Lady of Fatima University
Valenzuela City03.2009
Skills
- Emergency and non-emergency response
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Operational Efficiency
- Customer Relationship Management
- Professionalism
- Workflow Optimization
- Performance Management
- Problem-solving aptitude
Timeline
Fund Out Officer
YRB Solution
04.2018 - 09.2019
Technical Support Engineer
Convergys.ph
07.2015 - 08.2017
Cashier
Charles&kieth
01.2010 - 03.2012
Bachelor In Science In Nursing - Nursing Education
Our Lady of Fatima University