SHEALEIGH R. KEENEY
Legazpi
Summary
Driven employee with a proven track record of leadership roles in diverse work environments. Utilizes efficient problem-solving abilities to tackle tasks. Highly organized and proactive with solid understanding of sales, marketing, scheduling, route adjustment, and issue prioritization. Committed to efficiency and reliability in individual work and collaborative projects. Exceptional skills in verbal and written communication, problem-solving, work ethic, proactive mindset, and detail-oriented approach.
Overview
10
10
years of professional experience
Work History
Production/Account Manager/Creative Director
Cubic Promote
10.2023 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed data on client behavior patterns to inform future account management strategies, resulting in higher retention rates.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Negotiated favorable contract terms for high-value clients and accounts, fostering mutually beneficial partnerships which ensured client satisfaction and long-term loyalty.
Senior Sales Account Manager
Benchmark 365
02.2020 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strategic account plans to enhance customer engagement and drive revenue growth.
- Led cross-functional teams to implement sales initiatives, improving operational efficiency.
- Mentored junior sales staff, providing training on best practices and account management techniques.
- Developed proposals that highlighted the unique benefits of company products or services compared to competitors.
- Tracked sales metrics and data analysis to inform future decision-making and strategy adjustments.
Academic Advisor/Coordinator
CenCal Impact Mentoring
01.2019 - 03.2020
- Provided guidance and recommended scientifically proven coping mechanisms for at-risk youth dealing with difficult issues that were affecting their academics.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Supported individuals struggling with mental health issues to help develop communication, social and daily living skills.
- Delivered supportive and knowledgeable counseling to students with academic and personal concerns.
- Collaborated with campus departments to enhance resources available for student development and success.
Sales Officer/ESL Teacher
Newsel, Nanjing Aufine International Cultural Exchange and Consulting Service Co. Ltd.
01.2019 - 01.2020
- Attended multiple training sessions to learn about student motivation and engaging learning activities.
- Educated students in basic and advanced English grammar and conversational speaking.
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students’ reading levels by integrating age appropriate, online word games and activities.
- Assessed and altered lesson plans for students needing extra guidance.
- Created monthly academic status reports based on in-depth student evaluations.
Manager/Sales Director
TOFAS Mediterranean Grill- Clovis Crossing
01.2018 - 12.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Oversaw daily operations, company finances, ensuring efficient workflow and high-quality service standards.
- Checked the building daily to confirm maintenance and cleaning met code and regulations.
- Conducted regular performance evaluations, identifying areas for improvement and facilitating training sessions.
- Collaborated with suppliers to negotiate favorable terms, ensuring quality ingredients at competitive prices.
Managing Partner/Host
Del Taco
05.2018 - 10.2018
- Monitored areas for security issues and safety hazards.
- Oversaw operational efficiency improvements, resulting in streamlined processes and enhanced team productivity.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Directed strategic planning initiatives to align business objectives with market trends.
- Evaluated industry trends to identify potential risks and opportunities for business expansion initiatives.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
Marketing Coordinator/Lead Caterer
Sweet Bees Catering
12.2015 - 04.2018
- Consistently provided professional, friendly and engaging service.
- Coordinated with CEO and Management to create custom designs that catered to consumers’ budget, desires and needs.
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
- Developed and maintained content calendars for social media and email marketing initiatives.
- Coordinated marketing campaigns across multiple channels to enhance brand visibility.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Education
High School Diploma -
Buchanan High School
Clovis, CABusiness Administration
Clovis Community College
Skills
- SaaS CRM Expertise
- B2B/B2C Sales Strategies/Development
- Outbound Sales Development (SDR/BDR)
- Good Telephone Etiquette
- Networking Operations
- International Client Relations
- Account/Order Management
- Sales Analysis/Forecasting
- Lead Generation
- Leadership/Training
Additional
- Public speaker to at-risk youth and local schools (Elementary-12th grade) and higher-up educational board meetings.
- Selected as a research assistant for a grant-funded study on sustainable business practices
- Developed a peer tutoring program that improved student performance in STEM subjects by 30%
- Directed a cross-functional team of 6+ in executing high-impact company initiatives, contributing to increased sales output and operational agility.
- Spearheaded a client retention strategy that improved repeat business by 18% in one year.
Timeline
Production/Account Manager/Creative Director
Cubic Promote
10.2023 - Current
Senior Sales Account Manager
Benchmark 365
02.2020 - 02.2023
Academic Advisor/Coordinator
CenCal Impact Mentoring
01.2019 - 03.2020
Sales Officer/ESL Teacher
Newsel, Nanjing Aufine International Cultural Exchange and Consulting Service Co. Ltd.
01.2019 - 01.2020
Managing Partner/Host
Del Taco
05.2018 - 10.2018
Manager/Sales Director
TOFAS Mediterranean Grill- Clovis Crossing
01.2018 - 12.2018
Marketing Coordinator/Lead Caterer
Sweet Bees Catering
12.2015 - 04.2018
High School Diploma -
Buchanan High School
Business Administration
Clovis Community College
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