Hi, I’m
Shea Abordo
Ozamis,Misamis Occidental
Summary
Motivated professional with varied experience in customer-facing roles. Adapts to changing demands through effective problem-solving and relationship management. Committed to bringing integrity and a positive attitude to all interactions, supporting team objectives and client satisfaction.
Overview
3
years of professional experience
Work History
AloricaLipa, Batangas
Customer Experience Agent
09.2024 - 03.2025
Job overview
- Resolved customer complaints with empathy and efficiency, significantly improving satisfaction levels.
- Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
MRTS Construction ServicesOzamis, Misamis Occidental
Liaison Officer
10.2021 - 08.2022
Job overview
- Developed and maintained strong relationships with external partners, suppliers, and stakeholders to support organisational objectives.
- Coordinated emergency response efforts during critical incidents, ensuring timely and effective resolution.
- Managed sensitive and confidential information with discretion, upholding privacy and security standards.
Education
Misamis UniversityOzamis City Misamis Occidental
from Bachelor of Science in Medical Technology
University Overview
- I am an undergraduate
- I completed this course in only two years
Skills
- Customer service
- Client relationship management
- Conflict resolution
- Active listening
Timeline
Customer Experience Agent
Alorica
09.2024 - 03.2025
Liaison Officer
MRTS Construction Services
10.2021 - 08.2022
Misamis University
from Bachelor of Science in Medical Technology