Summary
Overview
Work History
Education
Skills
Timeline
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Shayne Anne Libunao

Senior Software Engineer
Taguig, Metro Manila

Summary

Hardworking software development professional driven to increase team effectiveness. Focused on usability and performance improvements. Proven history of developing useful, efficient and cost-effective projects.

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Trusted Senior Software Engineer specializing in [Type] software for [Type] customers. Remains consistently abreast of cutting-edge development and technology advancements. Committed to providing solutions positioned at industry's forefront.

Overview

6
6
years of professional experience

Work History

Senior Software Engineer

Accenture, Inc.
01.2019 - 09.2024
  • Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
  • Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
  • Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Implemented effective change management processes to minimize disruption during software updates or migrations.
  • Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
  • Assisted in the development of user guides and knowledge base articles for increased self-service capabilities.
  • Collaborated with cross-functional teams to develop, test, and implement software updates and patches.
  • Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
  • Managed incident response efforts, ensuring rapid resolution of issues and minimal impact on business operations.
  • Mentored junior team members on technical concepts and best practices, contributing to their professional development within the organization.
  • Led regular reviews of internal processes and procedures, recommending improvements where necessary for optimal support delivery.
  • Collaborated with cross-functional teams to implement necessary updates and optimize system efficiency.
  • Developed comprehensive documentation for application functionality, leading to more efficient knowledge sharing among team members.
  • Supported successful system migration projects by conducting thorough data validation tests before and after transition periods.
  • Maintained detailed documentation of all executed test cases, ensuring accurate tracking of issues and resolutions throughout project lifecycle.
  • Carried out tests to identify, report and repair bugs and glitches.
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Technological University of The Philippines
Taguig, Metro Manila, Philippines
04.2001 -

Skills

Software development

Troubleshooting

Timeline

Senior Software Engineer

Accenture, Inc.
01.2019 - 09.2024

Bachelor of Science - Electrical, Electronics And Communications Engineering

Technological University of The Philippines
04.2001 -

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Shayne Anne LibunaoSenior Software Engineer