Summary
Overview
Work History
Education
Skills
Golf
Timeline
Generic
Shawn Nin Chan

Shawn Nin Chan

Casino VIP Sales Marketing
Makati City, Metro Manila

Summary

Dynamic manager with a proven track record at Kazuko Ramenba, excelling in team leadership and operations management. Enhanced customer satisfaction through effective dispute resolution and mentoring. Skilled in strategic planning, I consistently achieved performance goals, fostering a culture of continuous improvement and driving operational success.

Overview

12
12
years of professional experience
5
5
Languages

Work History

Manager

Kazuko Ramenba Japenese Restaurant
01.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Casino Marketing Manager

City Of Dreams Manila
10.2019 - 12.2022
  • Delivered comprehensive training programs for new team members, ensuring consistent quality in customer interactions across all touchpoints.
  • Developed detailed monthly reports outlining the performance of various promotions, enabling informed decision-making for future campaigns.
  • Managed budgets effectively by allocating resources wisely based on projected results from each campaign initiative.
  • Collaborated with cross-functional teams to develop innovative marketing materials, resulting in increased brand awareness and player loyalty.

Casino Marketing Manager

Resort World Genting Highland
04.2017 - 09.2019
  • Boosted overall revenue with the creation of effective promotional events and offers tailored to high-value players.
  • Achieved a strong reputation for excellence within the industry by consistently exceeding performance goals and setting new benchmarks for success.
  • Cultivated an environment of continuous improvement by conducting regular team meetings focused on identifying areas for growth and optimization.

Airport Operations Agent

AirAsia Berhad
12.2015 - 01.2017
  • Enhanced on-time performance by efficiently managing aircraft turnaround processes.
  • Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
  • Maintained accurate records of flight details, ensuring prompt updates were communicated to relevant parties.
  • Contributed to emergency preparedness initiatives by participating in drills and staying informed about best practices for crisis response scenarios.

Lead Barista

Macalister Mansion Boutique Hotel
01.2014 - 04.2015
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Promoted additional items with beverages, increasing store sales.

Education

High School Diploma -

ATIC Airline Academy
Malaysia
04.2001 -

Skills

    Team leadership

    Operations management

    Strategic planning

    Decision-making

Golf

I’m really into golf.
I enjoy playing golf in my free time.

Timeline

Manager

Kazuko Ramenba Japenese Restaurant
01.2023 - Current

Casino Marketing Manager

City Of Dreams Manila
10.2019 - 12.2022

Casino Marketing Manager

Resort World Genting Highland
04.2017 - 09.2019

Airport Operations Agent

AirAsia Berhad
12.2015 - 01.2017

Lead Barista

Macalister Mansion Boutique Hotel
01.2014 - 04.2015

High School Diploma -

ATIC Airline Academy
04.2001 -

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