Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHAWN NG JIAN LIN

1 JURONG EAST STREET 32,,#02-04,

Summary

Shawn is a results-driven, customer-focused professional with 8 years of experience in e-commerce and SMEs. He has a proven track record of successfully managing online businesses and driving revenue growth through strategic sales and marketing initiatives.

A dynamic and goal-oriented individual, Shawn thrives in fast-paced, challenging environments. His extensive experience, combined with a passion for innovation, makes him well-equipped to help businesses succeed in today’s rapidly evolving digital landscape.

Overview

11
11
years of professional experience

Work History

Founder

Metal B Pte Ltd
09.2023 - Current
  • Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality.
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Developed strong partnerships with key industry players, contributing to an increased market presence.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.

Co-Founder

BOTS SG (Self-Employed)
02.2023 - Current
  • Identifying market needs and trends, and have worked closely with your team to develop innovative and effective solutions that meet these needs.
  • Creatively and strategically differentiate Bots SG from its competitors, and has enabled it to stay ahead of the curve in a rapidly evolving industry.
  • Creating a positive and supportive work environment, where everyone feels valued and respected.
  • Communicating effectively and building trust has helped to establish your company as a reliable and trustworthy provider of service robots.
  • Instrumental in building strong relationships with customers and partners.
  • Proactive in seeking out new opportunities and partnerships, and have worked diligently to maintain and grow existing relationships.

Director

Vlack Durians (Sel-employed)
11.2021 - Current
  • Develop and implement sales and marketing strategies that increase revenue and drive customer engagement.
  • Monitor and optimize operational efficiency to reduce costs and improve customer service.
  • Manage financial planning, budgeting, forecasting, and reporting.
  • Build and lead a high-performing team, ensuring alignment with business objectives and a focus on customer satisfaction.
  • Maintain the company's online presence, including website management, social media, and other digital platforms.
  • Identify new product opportunities and develop strategies to expand the product range.
  • Work closely with suppliers to ensure a consistent and high-quality supply of products.
  • Conducted market research and analyzed sales data to identify customer preferences and trends.
  • Built relationships with key clients and partners to drive sales and expand the customer base.
  • Monitored and analyzed competition and industry trends to identify opportunities for growth.

Director

Shopping Therapy LLP (Self-employed)
12.2017 - Current
  • Founded and managed my own e-commerce company, overseeing end-to-end operations and business growth.
  • Maintained strong partnerships with Account Managers from major platforms including Shopee SG, Qoo10, Lazada SG, and Carousell to plan and execute promotional campaigns.
  • Experienced in sourcing high-demand products, negotiating with suppliers, and handling customization and pricing through platforms like 1688, Taobao, and Tmall.
  • Coordinated with freight forwarders for seamless importation and logistics.
  • Managed customer relations to ensure a high level of satisfaction and repeat business.
  • Skilled in using Photoshop to create compelling product and marketing images.
  • Collaborated with a hamper company to diversify product offerings and boost overall revenue.
  • Supplied Axxel Marketing with curated gift products.
  • Partnered with Dairy Farm Group to list selected items in GIANT’s 8 hypermarkets across Singapore.

Key Account Manager

IDC Trading (Full-time)
06.2016 - 12.2017
  • Joined the largest merchant servicing Groupon Singapore
  • Sourced innovative and trending products for sale across local and international platforms including Groupon AU/NZ, Groupon SG, Qoo10 SG, Lazada SG, Shopee SG, Carousell, and Taiwan's Buy123.com.
  • Successfully initiated and developed partnerships with Shopee SG, Lazada SG, and Carousell to drive revenue growth.
  • Consistently exceeded sales targets and key performance indicators (KPIs) across multiple platforms.
  • Handled budgeting and cost management for each platform, including promotional expenses (e.g., Qoo10 campaigns, Facebook advertising).
  • Managed product sourcing, cost calculations, and image editing using Photoshop for proposals to various online platforms.
  • Planned and implemented effective marketing campaigns tailored to each platform’s audience.
  • Coordinated freight and logistics for timely product shipment and inventory restocking.
  • Oversaw customer service for local platforms, ensuring high satisfaction and timely resolution of issues.
  • Managed backend operations including order fulfillment, packing, and last-mile deliveries.

Relationship Officer

UOB (Full-time)
06.2016 - 06.2017
  • Client Servicing:
    Assisted in the preparation of account opening documentation and provided ongoing servicing support for high-net-worth clients, ensuring a seamless client experience.
  • Portfolio Management:
    Supported Relationship Managers in monitoring and managing client portfolios, facilitating cash and investment transactions, and ensuring alignment with clients' financial goals and risk profiles.
  • Business Development:
    Contributed to new business growth by assisting Relationship Managers in identifying and generating leads through market research, client referrals, and proactive outreach.
  • Cross-Selling:
    Promoted a comprehensive range of banking products and services—including deposits, investment solutions, insurance, and wealth management offerings—to meet diverse client needs.

    Compliance:
    Ensured strict adherence to regulatory requirements, internal policies, and procedures, while maintaining accurate and up-to-date records of all client interactions.
  • Client Communication:
    Handled client inquiries, requests, and feedback professionally and efficiently, escalating complex issues to Relationship Managers when necessary to ensure client satisfaction.
  • Team Collaboration:
    Worked closely with internal stakeholders—including product specialists, credit teams, and operations—to deliver high-quality service and support the achievement of business goals.
  • Continuous Learning:
    Kept abreast of market trends, regulatory updates, and industry developments to enhance expertise in wealth management and provide informed support to clients and Relationship Managers.

Assistant Account Manager

Building & Construction Authority
06.2014 - 06.2015
  • Assisting Accounts Manager in account receivables in the Accounts Department.
  • Providing clerical, financial and administrative services in an office environment.
  • Posting transactions and calculating interest and totals.
  • Tracking incoming payments and obligations.

Education

High School Diploma -

SIMGE (SIM Global Education)
461 Clementi Rd, Singapore 599491
12.2013

Skills

  • Contract management
  • Industry expertise
  • Performance assessments
  • Customer acquisition
  • Recruitment and hiring
  • Client engagement
  • Business planning
  • Entrepreneurial leadership
  • Financial management

Timeline

Founder

Metal B Pte Ltd
09.2023 - Current

Co-Founder

BOTS SG (Self-Employed)
02.2023 - Current

Director

Vlack Durians (Sel-employed)
11.2021 - Current

Director

Shopping Therapy LLP (Self-employed)
12.2017 - Current

Key Account Manager

IDC Trading (Full-time)
06.2016 - 12.2017

Relationship Officer

UOB (Full-time)
06.2016 - 06.2017

Assistant Account Manager

Building & Construction Authority
06.2014 - 06.2015

High School Diploma -

SIMGE (SIM Global Education)

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SHAWN NG JIAN LIN