Shawn Allan Webb
Concentrix
Pasay
2
Languages
14
years of professional experience
Adaptable team player experienced in fast-paced, high-stakes environments. Committed to open communication, professional excellence, and supporting cross-functional team success.
Work History
Inside Sales Executive
3 Months- Developed tailored sales strategies to meet client needs and drive revenue growth.
- Cultivated relationships with Medical Practices to enhance customer satisfaction and retention.
- Implemented CRM systems to enhance tracking of leads, opportunities, and customer interactions.
- Provided cost-effective solutions to meet targeted Business needs.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Google Ads Account Strategist
2 Years 11 Months- Executed outbound calls to optimize Google Ads campaigns for US businesses, focusing on maximizing return on advertising investments.
- Advised clients on ad setup by addressing inquiries and recommending ad types aligned with their business models, goals, target locations, and demographics.
- Developed comprehensive account strategies to enhance client engagement and retention.
- Analyzed market trends to identify growth opportunities for key accounts.
- Collaborated with cross-functional teams to drive client satisfaction and loyalty initiatives.
Customer Service Representative
8 Years 8 Months- Resolved customer issues related to sending and receiving payments for PayPal, ensuring smooth transaction processes.
- Guided customers in setting up and processing payments, enhancing their overall payment experience.
- Reviewed online transactions for compliance with PayPal policies, responsible for reviewing problematic online transactions and identifying those that violate PayPal policies, including prostitution, fraudulent transactions, and payments for illegal drugs and firearms.
Customer service representative
13 Years 5 Months- Assisted customers in setting up Microsoft accounts, ensuring smooth onboarding and account access.
- Guided customers in retrieving their Microsoft accounts.
- Guided customers through Microsoft account retrieval process, enhancing user experience and satisfaction.
- Responded to customer inquiries about software and company policies, providing accurate information to resolve issues.
Customer Service Representative, Sales Representative, Tech Support Representative
3 Years 11 Months- Assisted customers in understanding AT&T products and resolving bill balance issues, enhancing overall customer satisfaction.
- Troubleshot Wi-Fi connectivity issues for vehicle Wi-Fi devices, ensuring reliable service for users.
- Sold AT&T data plans for vehicle Wi-Fi devices, contributing to revenue growth through tailored customer solutions.
Customer Service Representative, Tech Support, Sales Representative
3 Years 6 Months- Provided customer service by delivering product usage guidance and manual access for LG products.
- Facilitated scheduling of repairs for LG products, ensuring timely service for customers.
- Delivered tech support by troubleshooting web hosting issues, enhancing user experience.
- Served as a sales representative for security cameras, engaging customers and providing product information. by selling security cameras for Lorex.
Education
Bachelor of Science - Information Technology
Attended 4 years of College except, for the last semester where I left to go to Manila to seek employment.
Bachelor of Arts - Business Management
Attended six months of schooling before transitioning to a different course of study.
Skills
CRM Data Management
Sales Analytics
Sales Strategy
Technical Support
Software Troubleshooting
Fraud Investigation
Pressure decision-making
Adaptability
Team Leadership
Market Analysis
Advanced Communication
Effective communication
Languages
English
Tagalog
Timeline
Inside Sales Executive
Bridgecore Technologies
03.2026 - 06.2026Read More
Google Ads Account Strategist
Concentrix
09.2023 - CurrentRead More
Customer Service Representative, Sales Representative, Tech Support Representative
VXI Technology, Inc.
07.2019 - 06.2023Read More
Customer Service Representative
ePerformax Contact Centers
11.2017 - 07.2026Read More
Customer Service Representative, Tech Support, Sales Representative
Spi Global
07.2013 - 01.2017Read More
Customer service representative
Sitel Philippines
01.2013 - 06.2026Read More
AMA Computer College
Bachelor of Arts from Business Management
Read More
Collumban College
Bachelor of Science from Information Technology
Read More