Shawnaleh Marey Manzano
Antipolo
Summary
Motivated professional offering proficiency in data entry, combined with strong mathematical and analytical thinking skills. Personable member with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
01.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls and chats, finding satisfactory resolutions for customers.
Admin Staff
Barangay Cupang
11.2022 - 11.2023
- Strengthened communication skills through regular interactions with others
- Provided professional services and support in a dynamic work environment
- Proven ability to learn quickly and adopt to new situations
Education
Moyomot Notional HighSchool
Antipolo City03.2020
Moyomot Elemen tory School
Antipolo City03.2014
Skills
- Data processing
- Records management
- Public engagement
- Database Management
- Data Entry
- Graphics
- Customer Service
Timeline
Customer Service Representative
Alorica
01.2024 - 02.2025
Admin Staff
Barangay Cupang
11.2022 - 11.2023
Moyomot Notional HighSchool
Moyomot Elemen tory School
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