Shawn Webb
Online Marketing Account Strategist
Pasay
Summary
I am a seasoned Customer Service, Sales, technical support, & Account Management Representative, with more than 5 years in customer service and technical troubleshooting experience. I am a Detail-oriented, highly Motivated, Computer Savvy Individual. I focus on resolving issues based on company regulations in a variety of platforms. I seek to bring, as well as learn outstanding Technical, and Sales knowledge from rapidly growing industries like online marketing telecommunications and more.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Google Ads Manager
Concentrix Makati G5
10.2023 - Current
- Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
- Delivered consistent positive results by creating custom-tailored Google Ads solutions for each unique client need or challenge faced.
- Enhanced ad visibility with strategic placement of Google Shopping ads to drive eCommerce sales growth for clients.
- Managed multiple accounts simultaneously by setting up, monitoring, and optimizing campaigns for various industries.
- Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
- Increased overall campaign performance by analyzing and optimizing Google Ads strategies.
- Maximized conversion rate optimization by implementing landing page best practices to improve user experience.
Account Associate
VXI Global Holding
07.2019 - 06.2023
- Assisted customers by answering their AT&T accounts, and billing inquiries
- Provided assistance to customers in registration and account management
- Provided technical assistance to customers in resolving their AT&T wireless connections issues
- Performed Sales Duties and had sold over hundreds of data plan products.
Account Specialist
Eperformax
11.2017 - 07.2019
- Assisted Customers by analyzing and Explaining details about their account information
- Performed risk review Investigations to determine whether or not fraud has occurred
- Updated and assisted in maintaining security in customers online accounts.
Customer Service Rep, Technical Support Rep, Sales Agent
SPI Global CRM
07.2013 - 01.2017
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools
- Followed up with clients to ensure optimal customer satisfaction
- Conducted research to address customer concerns
- Activated accounts for clients interested in new services
- Worked closely with team members to meet or exceed all customer service requirements
- Assisted customers with order placing.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
Customer Service Agent
SITEL Philippines
1 2013 - 6 2013
- Resolved Customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Answered phone calls promptly and minimized delays that could lead to abandoned calls
- Appropriately documented all transactions and pertinent interactions.
Education
Bachelor of Arts Business Management -
AMA Computer College
06.2007 - 05.2007
Bachelor of Science: Information Technology -
Collumban College
09.2007 - 05.2011
Skills
Decision Making
Leadership Skills
Fast Learner
Adaptability
Customer Service
Communication Skills
Ability to Work in a Team
Campaign Management
Keyword Research
Bid management
Search engine marketing
Ad extensions
Quality Score Improvement
Personal Information
- Place of Birth: Olongapo
- Date of Birth: 06/1989
- Nationality: Filipino
Languages
Tagalog
English
Timeline
Google Ads Manager
Concentrix Makati G5
10.2023 - Current
Account Associate
VXI Global Holding
07.2019 - 06.2023
Account Specialist
Eperformax
11.2017 - 07.2019
Customer Service Rep, Technical Support Rep, Sales Agent
SPI Global CRM
07.2013 - 01.2017
Bachelor of Science: Information Technology -
Collumban College
09.2007 - 05.2011
Bachelor of Arts Business Management -
AMA Computer College
06.2007 - 05.2007
Customer Service Agent
SITEL Philippines
1 2013 - 6 2013