Shawn Webb
Online Marketing Account Strategist
Pasay
Summary
I am a seasoned Customer Service, Sales, technical support, & Account Management Representative, with more than 5 years in customer service and technical troubleshooting experience. I am a Detail-oriented, highly Motivated, Computer Savvy Individual. I focus on resolving issues based on company regulations in a variety of platforms. I seek to bring, as well as learn outstanding Technical, and Sales knowledge from rapidly growing industries like online marketing telecommunications and more.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Google Ads Manager
Concentrix Makati G5
10.2023 - Current
- Identified opportunities for growth through competitive analysis, market research, and audience segmentation techniques.
- Delivered consistent positive results by creating custom-tailored Google Ads solutions for each unique client need or challenge faced.
- Enhanced ad visibility with strategic placement of Google Shopping ads to drive eCommerce sales growth for clients.
- Managed multiple accounts simultaneously by setting up, monitoring, and optimizing campaigns for various industries.
- Developed keyword targeting strategies for search ads that drove increased traffic and conversions on client websites.
- Increased overall campaign performance by analyzing and optimizing Google Ads strategies.
- Maximized conversion rate optimization by implementing landing page best practices to improve user experience.
Account Associate
VXI Global Holding
07.2019 - 06.2023
- Assisted customers by answering their AT&T accounts, and billing inquiries
- Provided assistance to customers in registration and account management
- Provided technical assistance to customers in resolving their AT&T wireless connections issues
- Performed Sales Duties and had sold over hundreds of data plan products.
Account Specialist
Eperformax
11.2017 - 07.2019
- Assisted Customers by analyzing and Explaining details about their account information
- Performed risk review Investigations to determine whether or not fraud has occurred
- Updated and assisted in maintaining security in customers online accounts.
Customer Service Rep, Technical Support Rep, Sales Agent
SPI Global CRM
07.2013 - 01.2017
- Managed call flow and responded to technical support needs of customers
- Identified and solved technical issues with a variety of diagnostic tools
- Followed up with clients to ensure optimal customer satisfaction
- Conducted research to address customer concerns
- Activated accounts for clients interested in new services
- Worked closely with team members to meet or exceed all customer service requirements
- Assisted customers with order placing.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Informed clients of policies and procedures.
Customer Service Agent
SITEL Philippines
1 2013 - 6 2013
- Resolved Customer issues in a clear, courteous and straightforward manner
- Demonstrated professionalism and courtesy with customers at all times
- Answered phone calls promptly and minimized delays that could lead to abandoned calls
- Appropriately documented all transactions and pertinent interactions.
Education
Bachelor of Arts Business Management -
AMA Computer College
06.2007 - 05.2007
Bachelor of Science: Information Technology -
Collumban College
09.2007 - 05.2011
Skills
Decision Making
Personal Information
- Place of Birth: Olongapo
- Date of Birth: 06/1989
- Nationality: Filipino
Languages
Tagalog
English
Timeline
Google Ads Manager
Concentrix Makati G5
10.2023 - Current
Account Associate
VXI Global Holding
07.2019 - 06.2023
Account Specialist
Eperformax
11.2017 - 07.2019
Customer Service Rep, Technical Support Rep, Sales Agent
SPI Global CRM
07.2013 - 01.2017
Bachelor of Science: Information Technology -
Collumban College
09.2007 - 05.2011
Bachelor of Arts Business Management -
AMA Computer College
06.2007 - 05.2007
Customer Service Agent
SITEL Philippines
1 2013 - 6 2013
Similar Profiles
Roch Vintel VazquezRoch Vintel Vazquez
Marketing Research Agent at Concentrix G5Marketing Research Agent at Concentrix G5
Michael GoffMichael Goff
Legal Videographer at G5 VisionsLegal Videographer at G5 Visions
Jiger DhillonJiger Dhillon
Dispatcher at G5 Transport LLCDispatcher at G5 Transport LLC
DJOMA GNANGORAN ACHILEDJOMA GNANGORAN ACHILE
Customer Service Representative at MIDAS MARKETING GLOBAL INC.Customer Service Representative at MIDAS MARKETING GLOBAL INC.
Vivek MehtaVivek Mehta
Chief Technology Officer at AximTrade (https://www.aximtrade.com)Chief Technology Officer at AximTrade (https://www.aximtrade.com)