Shaun Thomas
Manor
Summary
Dynamic leader with a proven track record at Five Star Marine, adept in client acquisition and fostering robust customer relationships. Excelled in driving sales growth and resolving complex issues, leveraging CRM software and exceptional communication skills. Achieved significant profit margins through strategic negotiations and sales operations mastery.
Overview
26
26
years of professional experience
Work History
Sales & Service Manager
Five Star Marine
Austin
01.2015 - 12.2024
- Fostered effective communication among customers, management, and service staff to create a successful workplace.
- Reviewed accounts for payments received or approved credit arrangements.
- Conducted research and reviewed findings to solve customer issues.
- Negotiated prices with vendors and suppliers to maximize profits margins.
- Implemented effective strategies for upselling or cross-selling products and services.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Tracked competitor activities and identified potential threats or opportunities.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
General Manager of Operations
Eriksen Marine
Austin
05.2007 - 12.2014
- Implemented strategies for improving customer experience through enhanced product offerings or improved service delivery.
- Resolved escalated customer service issues in a timely manner.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Formed and sustained strategic relationships with clients.
- Built strong operational teams to meet process and production demands.
- Addressed customer concerns with suitable solutions.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
Commercial Truck Driver
Right On Time Deliveries
Houston
10.2003 - 03.2007
- Operated vehicles and equipment over varied roadways to complete on-time deliveries.
- Ensured compliance with DOT regulations, such as hours of service, weight limits.
- Completed logs and reports for every trip detailing fuel delivery times, mileage covered and amount of fuel consumed.
- Adhered to Department of Transportation processes when delivering hazardous chemicals on highways.
- Recorded expenses and maintained receipts.
- Maintained accurate daily logs of travel activities.
- Provided excellent customer service when delivering products or services.
- Recorded all deliveries accurately on paperwork provided by customer.
- Managed time efficiently by planning routes ahead of time based on delivery orders.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Conducted daily DOT pre-trip inspections according to set checklist.
Customer Service Representative
Blue Cross and Blue Shield
Abilene
07.1998 - 08.2003
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Some College (No Degree) -
Houston Community College
South Houston, TXCDL - Truck Driving
King Truck Driving School
Houston, TXSkills
- Client acquisition
- Sales presentations
- CRM software
- Sales operations
- Complaint resolution
- Training and mentoring
- Decision-making
- Customer relationship management (CRM)
- Call monitoring
- Sales expertise
- Persuasive
- Customer service
- Verbal and written communication
- Billing and filing
- Sales proficiency
- Excellent time management skills
Accomplishments
- National Award of the Purple Heart for out standing leadership in ROTC program
Timeline
Sales & Service Manager
Five Star Marine
01.2015 - 12.2024
General Manager of Operations
Eriksen Marine
05.2007 - 12.2014
Commercial Truck Driver
Right On Time Deliveries
10.2003 - 03.2007
Customer Service Representative
Blue Cross and Blue Shield
07.1998 - 08.2003
Some College (No Degree) -
Houston Community College
CDL - Truck Driving
King Truck Driving School
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