Rizza " Sasha" Basco

• Assist and support OB team members in their inquiries or concerns regarding specific campaign or product
• Assist and collaborates with Team Leaders to share best practices.
• Sample dialing for new campaigns save good calls for agents to listen to and future client requests
• Peer to peer coaching / Shadow at least 1 or 2 agents per month
• Post sales stats regularly to keep team members aware and updated
• Share sample calls and effective spiels
• Attend meetings and training sessions to enhance product knowledge and sales techniques.

• Organize, Update client files
• Telemarketing ( answer and conduct client calls)
• Appointment Setter / File, track and submit Government claims
• Email communication with clients

• Manage corporate marketing and communication functions
• Direct brand management, PR, customer/client relations
• Manage corporate positioning, product launches
• Set up and arrange sales and marketing tradeshows
• Conduct training and product presentations in various trade shows
• Direct brand management, PR, customer/client relations
• Set up and arrange sales and marketing tradeshows
• Conduct training and product presentations in various tradeshow or marketing events.
• Responsible for booking travel itineraries ( flights and rooms) for the company CEO and team members
• Manage and track project costs and expenses
• Perform customer/market research, client visits to promote support and new products

• Effectively communicate product benefits and features to convert leads and achieve sales targets.
• Respond to customer inquiries via phone, email, or chat, providing knowledgeable answers about products, services, and pricing.
• Address customer questions and concerns, provide support for orders, and follow up to ensure customer satisfaction.