Office apps
Sharthou Rapada
Cloud Tech Support
Urdaneta, Province Of Pangasinan
Summary
Knowledgeable Microsoft tech support with strong background in cloud infrastructure and support. Proven track record of resolving complex technical issues and optimizing client cloud environments. Demonstrated proficiency in troubleshooting and customer communication. I excel in delivering exceptional customer support while resolving complex issues efficiently. Committed to driving client satisfaction and operational excellence.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Cloud Support Engineer
Accenture
09.2021 - Current
- Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
- Streamlined deployment processes with the integration of automation tools and best practices.
- Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Customer Service Representative
Sitel
09.2019 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Bachelor of Science - Information Technology
Urdaneta City University
Urdaneta, Province Of Pangasinan, Philippines 04.2001 -
Skills
Network troubleshooting
Monitoring tools
Customer support
Windows administration
Incident management
PowerShell scripting
Troubleshooting
Problem-solving
Software
CRM
Certification
MS-900: Microsoft 365 Fundamentals
Interests
Research
App development
Game Development
Timeline
ChatGPT Prompt Engineering Examples & Use Cases
05-2025
MS-900: Microsoft 365 Fundamentals
12-2021
Cloud Support Engineer
Accenture
09.2021 - Current
Customer Service Representative
Sitel
09.2019 - 08.2021
Bachelor of Science - Information Technology
Urdaneta City University
04.2001 -