Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Generic
Sharthou Rapada

Sharthou Rapada

Cloud Tech Support
Urdaneta, Province Of Pangasinan

Summary


Knowledgeable Microsoft tech support with strong background in cloud infrastructure and support. Proven track record of resolving complex technical issues and optimizing client cloud environments. Demonstrated proficiency in troubleshooting and customer communication. I excel in delivering exceptional customer support while resolving complex issues efficiently. Committed to driving client satisfaction and operational excellence.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Cloud Support Engineer

Accenture
09.2021 - Current
  • Reduced downtime for clients by proactively monitoring and troubleshooting cloud-based issues.
  • Streamlined deployment processes with the integration of automation tools and best practices.
  • Provided top-notch customer service while addressing client concerns regarding their cloud environments effectively.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

Customer Service Representative

Sitel
09.2019 - 08.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Bachelor of Science - Information Technology

Urdaneta City University
Urdaneta, Province Of Pangasinan, Philippines
04.2001 -

Skills

Network troubleshooting

Software

Office apps

CRM

Certification

MS-900: Microsoft 365 Fundamentals

Interests

Research

App development

Game Development

Timeline

ChatGPT Prompt Engineering Examples & Use Cases

05-2025

MS-900: Microsoft 365 Fundamentals

12-2021

Cloud Support Engineer

Accenture
09.2021 - Current

Customer Service Representative

Sitel
09.2019 - 08.2021

Bachelor of Science - Information Technology

Urdaneta City University
04.2001 -

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Sharthou RapadaCloud Tech Support