SHARRY LORENZANA
Customer Service Representative
Baguio City
Work Preference
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Service role.
Overview
1
1
year of professional experience
1
1
Certificate
Work History
Customer Service Representative
Foundever
08.2025 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Syner G Outsourcing Inc.
01.2025 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- handled outbound and inbound account (ticketing/claims/billing/dispatch)
Education
High School Diploma - HOTEL AND RESTAURANT MANAGEMENT UNDERGRAD
Baguio Central University
Baguio City, Province Of Benguet, Philippines03-2007
High School Diploma -
Baguio Central University Primary
Baguio City, Province Of Benguet, Philippines06-2007
High School Diploma - undefined
Baguio Central University Primary
01.2003
Skills
Client support
Accomplishments
Foundever Nesting
Timeline
Foundever
09-2025
Customer Service Representative
Foundever
08.2025 - Current
Customer Service Representative
Syner G Outsourcing Inc.
01.2025 - 07.2025
High School Diploma - undefined
Baguio Central University Primary
High School Diploma - HOTEL AND RESTAURANT MANAGEMENT UNDERGRAD
Baguio Central University
High School Diploma -
Baguio Central University Primary
EMPLOYMENT HISTORY
- Present Or Last Position: Callcenter Agent
- Employer: Foundever
- Address: Baguio City Philippines
- Supervisor:
- Phone:
- Email:
- Position Title: Customer Service
References
ATTY. LUDWIG ORILLE/09399381974
Disclaimer
I certify that information contained in this application is true and complete. I understand that false information may be grounds for not hiring me or for immediate termination of employment at any point in the future if I am hired. I authorize the verification of any or all information listed above. Signature Date
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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POSITION/AVAILABILITY
- Position Applied For : Customer Service Representative
- What date are you available to start work? Anytime
Certification
Foundever
Languages
English
Advanced (C1)
Interests
Customer support