Sharon Simon
Manila City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Virtual Assistant-Collections Property Consultant
C.A.P.S Property Management
Indiana
10.2016 - 03.2017
- Performed screenings on tenants' rent ledger to identify any discrepancies
- Utilized multiple channels such as calls, emails, and SMS to ensure prompt rental payment collection from tenants
- Managing and promptly replying to prospective tenants' questions through different means of communication including phone calls, emails, and SMS.
Email Support Representative - Uber
Telus International Philippines, Inc.
Taguig City
01.2015 - 05.2016
- Ensured prompt communication with Uber drivers via email
- Provided support in the online uploading and updating of documents
- Handled ticket assignments and directed them to appropriate departments
Customer Service Representative - SEARS
Telus International Philippines, Inc.
Quezon City
10.2014 - 01.2015
- Provided timely and accurate responses to customers seeking details on specific items they sought on the internet.
- Processed and managed customer orders efficiently
- Ensured effective and prompt customer notification regarding their order progress
Customer Relations Professional - CIGNA Facets
Convergys Philippines Services Corporation
Manila City
09.2013 - 04.2014
- Provided support to medical professionals regarding the coverage of patients' medical and dental needs
- Provided support in confirming patients' medical and dental appointments.
Customer Service Support - AmEx Bluebird Card
FIS Global Services
Makati City
12.2012 - 08.2013
- Assisted AmEx Bluebird Card holders with card reloading and balance checking
- Provided assistance to customers in finding card-accepting establishments
Customer Service Support -SiriusXM Satellite Radio
Stream Global Services
Quezon City
08.2010 - 08.2012
- Aided in resolving customer concerns and addressing product-related issues
- Handled basic technical difficulties
- Assisted clients in resolving billing-related queries
- Implemented upselling techniques to enhance revenue generation.
Education
Bachelor of Science - Psychology
Far Eastern University
Manila City, Philippines03-2004
Skills
- Self Motivation
- Effective Communication
- Team Collaboration
- Data entry documentation
- Attention to Detail
- Task Prioritization
- Professionalism
- Records Management
- Customer Service
- Mail Management
Timeline
Virtual Assistant-Collections Property Consultant
C.A.P.S Property Management
10.2016 - 03.2017
Email Support Representative - Uber
Telus International Philippines, Inc.
01.2015 - 05.2016
Customer Service Representative - SEARS
Telus International Philippines, Inc.
10.2014 - 01.2015
Customer Relations Professional - CIGNA Facets
Convergys Philippines Services Corporation
09.2013 - 04.2014
Customer Service Support - AmEx Bluebird Card
FIS Global Services
12.2012 - 08.2013
Customer Service Support -SiriusXM Satellite Radio
Stream Global Services
08.2010 - 08.2012
Bachelor of Science - Psychology
Far Eastern University
Similar Profiles
Sanni DalipiSanni Dalipi
Quality Control at C.A.P.S. Inc./ CAPSQuality Control at C.A.P.S. Inc./ CAPS
Sanni DalipiSanni Dalipi
Customer Service Representative at C.A.P.S. Inc./ CAPSCustomer Service Representative at C.A.P.S. Inc./ CAPS
Ann HeinrichsAnn Heinrichs
Office Administrator at Horizon Management, Property ManagementOffice Administrator at Horizon Management, Property Management