Sharon Santos
Tacurong,Region XII
Summary
Retail professional with focus on managing store operations, ensuring high levels of customer satisfaction, and leading teams to achieve sales targets. Experienced in inventory management, staff training, and maintaining visual merchandising standards to enhance shopping experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Rose Pharmacy Incorporated
Tacurong city
10.2008 - Current
- Managed daily store operations to optimise stock levels, staff rotas, and customer service standards.
- Resolved customer complaints to enhance satisfaction and foster loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Secured stock storage to preserve quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Merchandised displays to showcase new and popular items.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Fostered a culture of excellence, inspiring staff to exceed customer expectations and achieve sales objectives.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Actioned customer feedback to improve product and service provisions.
Education
Diploma of Higher Education - Bachelor of Science in Pharmacy
University of the Immaculate Conception
Davao city01-2001
Skills
- Store management
- Budget management
- Stock management
- Inventory management
- Visual merchandising
- Customer service
- Staff management
- Team motivation
- Complaint resolution
- Upselling techniques
- Self motivated
- Multitasking proficiency
- Scheduling employees
- Microsoft Office proficiency
- Safety and Security management
Certification
- Licensed Pharmacist
- Immunizing Pharmacist certified
Hobbies and interests
- Net surfing
- Listening to Audiobooks
- Gardening
- Walking
Timeline
Store Manager
Rose Pharmacy Incorporated
10.2008 - Current
Diploma of Higher Education - Bachelor of Science in Pharmacy
University of the Immaculate Conception