SHARON SALVANAR OMER
Taytay
Summary
Experienced in effectively managing escalations, skilled in handling supervisor calls encompassing a wide range of issues including billing, technical, and account-related concerns. Strong focus on providing exceptional customer service and resolving complex problems. Adept at identifying root causes and implementing effective solutions. Ability to navigate through various systems and databases to quickly assess and address customer needs, ensuring satisfaction and loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tier 1 Technical Support Agent
CONCENTRIX CVG (DirecTV)
01.2022 - Current
Delivered technical assistance aligning with customer requirements.
Provided customized solutions ensuring high customer satisfaction promptly.
Applied advanced troubleshooting techniques to address customer inquiries efficiently.
Resolved customer inquiries efficiently, maintaining high standards of service.
Technical Support Agent
Startek (Timewarner Cable)
08.2015 - 02.2017
Guided customers to set their channels as favorites.
Offer specialized assistance for resolving technological problems.
Guaranteed comprehensive handling of customer queries for optimal service delivery.
Customer Service Representative
TechMahindra (President's Choice Mastercard)
04.2014 - 02.2015
- Managed both prepaid and postpaid accounts.
- Enhanced customer understanding of billing cycles to prevent late payments.
- Assessed qualifications for credit limit enhancement by analyzing credit profiles.
Customer Service Associate
Transcom (Truelocal online Listings)
02.2010 - 01.2012
- Coordinated with Small Businesses to update their online listings through outbound calls.
- Provided strategies for enhanced online list utilization.
Education
Fashion and Art School -
Adamson University
01.2014
College Level - BS Biology
ADAMSON UNIVERSITY
100 San Marcelino St. Ermita Manila01.1995
Skills
* Technical Knowledge - Expert
* Problem Solving - Expert
* Customer Service - Expert
* Communication -Expert
* Network - Expert
* Billing conern
Certification
Certifications and trainings are available upon request
Timeline
Tier 1 Technical Support Agent
CONCENTRIX CVG (DirecTV)
01.2022 - Current
Technical Support Agent
Startek (Timewarner Cable)
08.2015 - 02.2017
Customer Service Representative
TechMahindra (President's Choice Mastercard)
04.2014 - 02.2015
Customer Service Associate
Transcom (Truelocal online Listings)
02.2010 - 01.2012
Fashion and Art School -
Adamson University
College Level - BS Biology
ADAMSON UNIVERSITY
Similar Profiles
Jim Carlo LaureanoJim Carlo Laureano
Team Leader at Concentrix CVGTeam Leader at Concentrix CVG
Arsalaan AhmedArsalaan Ahmed
Customer Support Advisor at Concentrix CVGCustomer Support Advisor at Concentrix CVG
Eric AstilleroEric Astillero
Sr. Server Engineer at Concentrix CVGSr. Server Engineer at Concentrix CVG