Sharon Dilan

Work History

PureWell Water Refilling Station ( Family Business)

Guiguinto, Bulacan

10.2020 - Current

Onboarded new employees with training and new hire documentation.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved safety procedures to create safe working conditions for workers.
Developed and implemented business strategies to achieve business goals and stay competitive.
Controlled resources and assets for department activities to comply with industry standards and government regulations.

California Pizza Kitchen ( OFW)

Dubai Mall, Dubai

12.2008 - 06.2023

Reviewed sales and gross profit report to assess company efficiency.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Controlled resources and assets for department activities to comply with industry standards and government regulations.

Carnival Cruiseline (Seaferer)

Miami, Florida, USA

12.2016 - 05.2023

Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Inspected dishes and utensils for cleanliness.
Supervised server staff and simultaneously served personal section of tables.
Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Mang Inasal Philippines, Inc

Quezon City

01.2014 - 10.2016

Carefully interviewed, selected, trained, and supervised staff.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Purchased food and cultivated strong vendor relationships.
Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Implemented effective inventory control systems to reduce food spoilage and waste.

McDonald's Philippines

Caloocan City

06.2011 - 12.2013

Created employee schedules to align coverage with forecasted demands.
Reviewed sales and gross profit report to assess company efficiency.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Monitored security to protect employees, customers and property.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Leveraged data and analytics to make informed decisions and drive business improvements.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.