Sharon Dela Pena
Sr Transitions Manager, Sr Training Manager, Risk Management Officer, Account/Team Manager
Santa Maria, Province Of Bulacan
Summary
I am a talented and dependable Senior Manager, backed by years of experience and expertise in the fields of Training and Quality Management, Project Management and Transitions, Risk Management and Compliance and Information Security. I value client relations and take pride in my leadership and time management skills.
Domain expertise include Digital Marketing and Advertising, IT, Customer Care, Financials, Human Resource Management, Healthcare, Logistics and Inventory, Sales and Collections and Promotions
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Freelance Project Manager for Digital Marketing and Digital Advertising
Upwork
06.2023 - Current
- Oversees projects related to digital marketing
- Actively involved in executing marketing projects through Proper Onboarding and Client Training
- Acts as a go-between the client and Operational Teams
- Ensures marketing campaigns and activities run on schedule and budget
- Manages timelines and liaise with the project owner, marketing team, and collaborators
- Planning, scheduling, and executing new marketing campaigns and projects
- Ensuring resources are well allocated for successful project delivery
- Developing and implementing CHANGE MANAGEMENT in digital marketing projects
- Assessing, managing, and mitigating digital marketing risks.
Senior Project and Transitions Manager and CI
AECOM
08.2022 - 06.2023
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Defined clear targets and objectives and communicated to other team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Senior Transitions Manager
Shearwater Health
03.2022 - 08.2022
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Responsible for training team members, setting strategy and monitoring progress towards goals
- Responsible for deciding how to approach tasks and develop a plan to accomplish them
- Responsible for distributing information to team members and stakeholders
- Responsible for keeping track of and structuring various tasks, employees and documents.
Team Manager/Account Manager
Nearsol
11.2020 - 03.2021
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Reduced employee turnover rates with targeted retention initiatives, including competitive compensation packages and career advancement opportunities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Launched quality assurance practices for each phase of development
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Implemented training programs to maximise team member development and potential.
- Delivered regular team meetings for aligned work towards common goals.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Developed performance measurement strategies, identifying areas for improvement.
- Established and maintained performance, quality and service standards for professional customer care.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Facilitated meetings to communicate team performance goals and results.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Led employee relations through effective communication, coaching, training, and development.
Project Manager/ Knowledge Transfer & Transitions Manager
Genpact Philippines
08.2017 - 09.2020
- Responsible for the smooth flow of the Project from start to turnover to Operations
- Responsible for migrating the function or the process from the client site to the vendor
- Assists the Operational and Solutions Team in answering and creating proposals for prospective clients
- Ensures effective transfer of skills and knowledge processes needed for training
- Supports Knowledge transfer management by acting as liaison with other communities of practice and by providing guidance and proper facilitation in implementing the organization’s knowledge management methodology
- Ensures that we meet the agreed SLAs for both Internal and External stakeholders.
Risk Management/Infosec and Compliance Officer
TCS
08.2013 - 08.2017
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Determined licensing eligibility by examining test results and comparing against established structures.
- Assisted in negotiating contracts with external partners, ensuring adherence to relevant regulatory requirements throughout the partnership lifecycle.
- Spearheaded investigations into potential violations, promptly addressing issues to maintain company reputation and avoid sanctions.
- Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
- Warned violators of infractions or penalties.
- Evaluated new regulations for potential impact on business operations, taking proactive measures to ensure readiness for implementation.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Advised senior management on strategic planning initiatives, incorporating compliance considerations into decision-making processes.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
- Developed and implemented corrective action plans for non-compliance issues.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Reduced the risk of financial penalties by conducting thorough internal audits on a regular basis.
- Assisted with development of compliance objectives and strategies.
- Created and maintained compliant work environment.
- Ensured timely identification of potential issues by establishing robust monitoring systems and controls.
Education
AB ENGLISH major in Creative Writing -
University of the Philippines
Diliman, QCAA ADVERTISING - undefined
Miriam College
Katipunan, QCSkills
Client Relations
undefinedReferences
- Ma. Cristina Pasion, Director, Human Resources
- TJ Taruc, Senior Operations Manager, Tata Consultancy Services
- Chen Sy, Risk Manager, AECOM
Certification
PMP - Project Management Trained
Timeline
Freelance Project Manager for Digital Marketing and Digital Advertising
Upwork
06.2023 - Current
Senior Project and Transitions Manager and CI
AECOM
08.2022 - 06.2023
Senior Transitions Manager
Shearwater Health
03.2022 - 08.2022
Team Manager/Account Manager
Nearsol
11.2020 - 03.2021
PMP - Project Management Trained
01-2018
Project Manager/ Knowledge Transfer & Transitions Manager
Genpact Philippines
08.2017 - 09.2020
LSS Green Belt Certified
06-2015
Risk Management/Infosec and Compliance Officer
TCS
08.2013 - 08.2017
ISO Certified ESL Trainer
10-2010
AB ENGLISH major in Creative Writing -
University of the Philippines
AA ADVERTISING - undefined
Miriam College
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