Sharon Bantayanon
Management Trainee/ F & B Server/Steward
Calamba,LAG
Summary
Service-oriented Food & Beverage Server with 6 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Management Trainee
Bread Talk
Calamba, Laguna
12.2021 - Current
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Used company reports to analyze sales, gross profit and inventory activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during [Type] shift.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Management Trainee
J.CO Donuts & Coffee Philippines
Nuvali, Sta.Rosa, Laguna
02.2019 - 11.2021
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Conceptualized innovative sales solutions to increase company revenue.
- Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Gained knowledge of company policies, protocols and processes.
- Described product to customers and accurately explained details and care of merchandise.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Performed supplier risk evaluations and supported regulatory inspections.
Team Leader
Classic Savory
Sta. Rosa, Laguna
05.2016 - 05.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Participated in cross-functional team-building activities.
- Worked with colleagues to create prototypes for designs and training materials.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Set up and calibrated machinery to meet specific production requirements.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Led team of [Number] members while providing exceptional customer service.
- Initiated timely response to emails, voicemails and written correspondence.
- Assisted with new hire processing and existing training programs.
- Coordinated weekly meetings for internal and external groups.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Inventory Clerk/Assistant Supervisor
Sizzling Plate
Sta. Rosa, Laguna
11.2014 - 05.2015
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Kept up-to-date on store, shelf and order availability of [Type] products.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
Cashier/Dining Crew Member
Burger King
Calamba, Laguna
11.2013 - 05.2014
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on sales software system operation.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
Sales Coordinator
Plains & Prints
Calamba, Laguna
04.2013 - 10.2013
- Set up appointments with potential and current customers to promote new products and services.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
Education
Bachelor of Science - Hotel And Motel Management
Philippine Women's Univeristy
06.2009 - 04.2013
TESDA/ NCII - Cookery/Culinary Arts
Calamba Manpower Development Center
Calamba, Laguna 11.2015 - 11.2020
Skills
Guest relations management
Timeline
Management Trainee
Bread Talk
12.2021 - Current
Management Trainee
J.CO Donuts & Coffee Philippines
02.2019 - 11.2021
Team Leader
Classic Savory
05.2016 - 05.2018
TESDA/ NCII - Cookery/Culinary Arts
Calamba Manpower Development Center
11.2015 - 11.2020
Inventory Clerk/Assistant Supervisor
Sizzling Plate
11.2014 - 05.2015
Cashier/Dining Crew Member
Burger King
11.2013 - 05.2014
Sales Coordinator
Plains & Prints
04.2013 - 10.2013
Bachelor of Science - Hotel And Motel Management
Philippine Women's Univeristy
06.2009 - 04.2013
Similar Profiles
MHMOUD ABDULLAHMHMOUD ABDULLAH
Executive Chef at Bread Talk Saudi ArabiaExecutive Chef at Bread Talk Saudi Arabia
Juhyun Jang “J”Juhyun Jang “J”
Physical Therapist at Talk the Talk TherapyPhysical Therapist at Talk the Talk Therapy
Hawo AbshirHawo Abshir
Sales Agent at talk talkSales Agent at talk talk