Sharon Bangate Catapang

🔹 Sales Leadership & Team Management

• Lead, mentor, and manage the entire Sales and Marketing Team to meet set targets and drive consistent revenue growth.
• Establish individual and team KPIs, and regularly monitor performance metrics.
• Design and implement incentive programs to motivate and retain top-performing team members.

🔹 Strategy Development & Execution

• Develop strategic sales and marketing plans to expand the client base across individual, SME, corporate, and government sectors.
• Align sales and marketing objectives with company goals and execute innovative initiatives for brand visibility.
• Analyze trends in the HMO, insurance, and brokerage industry to identify new growth areas and business opportunities.

🔹 Client & Partner Relationship Management

• Build and maintain strong, long-term relationships with key accounts, providers (HMOs, insurance companies), and stakeholders.
• Serve as the primary contact for major partnerships and large-scale proposals.
• Oversee aftersales support to ensure client satisfaction and renewal retention.

🔹 Marketing & Brand Positioning

• Oversee the creation of marketing campaigns (online and offline) to increase brand awareness and lead generation.
• Manage content creation, digital platforms, social media presence, and printed marketing collaterals.
• Ensure that all marketing materials are aligned with the company's branding and messaging standards.

🔹 Proposal Development & Presentations

• Supervise the development of customized HMO and insurance proposals in response to client inquiries and franchise applications.
• Lead presentations during IES (Insurance and HMO Education Sessions) or client briefings, both online and in-person.
• Collaborate with providers to secure the most competitive proposals aligned with the client’s needs.

🔹 Reporting & Forecasting

• Prepare weekly, monthly, and quarterly reports on sales performance, market feedback, and ROI of marketing activities.
• Forecast future sales trends and marketing results based on market conditions and internal capabilities.

🔹 Compliance & Administrative Support

• Coordinate with Finance and Admin for accurate tracking of commissions and client payments.
• Ensure proper documentation and adherence to regulatory requirements (e.g., Insurance Commission, data privacy laws).
• Review and approve internal templates such as Brokers of Record (BOR), franchise applications, and orientation materials.

• Company Overview: Healthcare Sector
• Led a high-performing sales team of 15 customer care representatives, driving annual sales revenue of over Php 85M.
• Developed and implemented sales strategies, resulting in consistent achievement of quotas and business goals.
• Served as the main point of contact for patients, providing information about services, appointments, and healthcare procedures.
• Managed and coordinated patient appointments, ensuring efficient use of healthcare resources and timely care.
• Handled patient complaints and concerns professionally, aiming for quick resolution and maintaining positive relationships.
• Collaborated with doctors, nurses, and staff to ensure seamless patient care and effective communication.
• Educated patients about available healthcare programs and services to enhance wellness and preventative care.
• Accurately entered patient information, medical history, and treatment plans into electronic systems.
• Supported patients throughout their care journey, ensuring their needs were met and concerns addressed.

• Streamlined office operations, including managing correspondence, overseeing inventory, and ensuring resource allocation efficiency.
• Managed HR processes for new hires, including onboarding, contract issuance, and training coordination.
• Coordinated travel arrangements and provided administrative support to senior staff.
• Successfully implemented a new office management system, reducing inventory wastage and improving resource tracking.

• Managed patient billing records, identifying and correcting errors in medical codes, payments, and insurance claims.
• Developed customized payment plans for patients based on their financial situation.
• Ensured timely payment processing and collaborated with insurance providers to verify coverage.
• Initiated collection processes for delinquent accounts, achieving a 50% recovery rate.

• Processed work permit applications, managed employee records, and ensured compliance with local labor laws.
• Coordinated training for foreign workers and maintained accurate documentation of all regulatory compliance.
• Supported the HR team in employee relations, recruitment, and benefits administration.

• Managed onboarding processes, including recruitment, background checks, and employee documentation.
• Enhanced training materials and processes to support crews working on offshore oil and gas projects.
• Developed and maintained accurate HR records, ensuring compliance with data protection and company standards.