Sharon
Mangundayao
Bacoor, Province Of Cavite
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Business Development Manager position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
Work History
Program Lead, One Globe Properties, Conglomerate Accounts
Globe Telecom, Inc.
2022.09 - 2023.09
- Together with the Globe EG Industry Heads, I co-own the Geographical businesses of Globe EG
- Led 50% data gathering and insighting of the assigned enterprise.
- Understood levers and drivers of the industry, and how Globe can position itself as preferred partner of the industry
- Conceptualized and executed programs to grow revenue and market share contributions of the Manufacturing, BPO, Banking and LGU businesses to Globe within the assigned territory
- Analyzed trends and data to inform decision-making and program development.
- Supported Sales team in relationship building with Globe EG customers.
Execution Program Manager, LUZVIMIN
Globe Telecom, Inc.
2021.10 - 2022.10
- Devised creative solutions to critical customer and user needs.
- Coached 15 team members on professional development opportunities, contributing to improved overall performance.
- Met with 4 project stakeholders on regular basis to assess progress and make adjustments.
- Cultivated positive rapport with 23 fellow employees to boost company morale and promote employee retention.
Segment Manager, North & South Luzon Accounts
Globe Telecom, Inc.
2020.09 - 2021.09
- Planned, created, tested and deployed 12 system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored 6 quality programs to alleviate overdue compliance activities.
- Successfully managed segment budgets and allocated resources to maximize 90% productivity and profitability.
Sr. Account Manager
Globe Telecom, Inc.
2012.01 - 2020.07
- Consistently met individual and assigned area's monthly, quarterly and annual sales objectives more than 100%.
- Ensured 100% effective execution of regional, area and account-specific strategies that drove creation of 300% robust sales pipeline composed of quality applications, which lead to more than 200% sales conversion.
- Met own portfolio selling objectives for assigned accounts as well as ensured effective execution of related strategies.
- Met own 90% churn management objectives.
- Executed strategies for own accounts and effectively implemented related strategies to maximize business potential of accounts by identifying and addressing business needs, resolving after-sales concerns, maximizing up-selling and cross-selling opportunities and conceptualizing/implementing relevant business-building programs that promote long-term relationship with accounts.
Territory Channel Manager, South Luzon
Globe Telecom, Inc.
2011.09 - 2012.12
- Planned for sales, blitzes, secures approval, manages ingress/egress (where required), does pre-work (permits, etc.), recommends and executes sales programs (AUR / DTS / sales activities)
- Monitored network(GBB & mobile) - demand investigation, facilities augmentation, quality, DP/DJ plotting, checking of facilities, nomination of wireless cell-sites
- Recruited, trained, monitored, motivated and supported i-/TPAs
- Managed daily deployment and field monitoring of i-/TPAs
- Held three (3) business partners in South Luzon selling to Small, Medium Businesses.
Retail Manager, Tagaytay Business Center
Globe Telecom, Inc.
2010.05 - 2011.08
- Oversaw daily operations of our Business Center in Tagaytay
- Ensured smooth running of operations to maximize sales and minimize costs
- Managed store personnel to boost revenues and develop business were achieved given recorded achievements.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached 6 employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Led team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Regional Operations Manager
SM Prime Holdings, Inc.
2003.01 - 2010.04
- On Income Generation - to check, oversee, monitor, conduct leasing operations of movie houses for 3 branches in South Luzon
- To formulate, conceptualize, implement and monitor promos and tie ups
- To promote and market services offered by cinema to sustain and improve rental income and budget
- On Expense management - to evaluate, monitor expenses of department by implementing cost cutting measures
- On Market Research and Analysis - to conduct market research or competitors analysis in order to design, upgrade, implement and review programs and activities to increase rental performance
- On Equipment Management - to conduct regular maintenance of all cinema equipment to prevent film lapses due to machine breakdown
- On Employee Management - to study and monitor manpower deployment in order to decrease or control overtime expenses
- To monitor violations and deviations of Company Policies & Procedures in order to maximize productivity and promote teamwork
- On Customer Service - to ensure customer satisfaction and be able to address customers concerns and complaints to assure customer loyalty
- On Public Relations - to foster good relationships with community and government.
General Manager
Salon de Manila, Inc.
1997.09 - 2001.12
- Directly under President, Creative Director and owners
- Oversaw entire operations and strategic development of business, which includes Profit and Loss, Operations, Finance, Marketing and Human Resources
- Responsible for development and successful execution of company business plans and strategies.
- Planned, recommended and directed day to day operations including branch administrative functions to fulfill customer requirements
- Administered functional and computerized tracking / inventory of all stocks and materials sent to and taken from all branches
- Planned and monitored salon activities and assume full responsibility for quality, cost, delivery and results for customer satisfaction through direct supervision of Salon Managers and their Assistants
- Oversaw successful general functions and responsibilities of each key personnel in developing sales and skill performance
- Generated reports of salon development on sales versus costs on a weekly, monthly and yearly basis for marketing plans and financial statements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Business Development Manager
Salon de Manila, Inc.
2 1997 - 8 1997
- Operated on a profit basis within the framework of policies, objectives and budgets established by Owners
- Created new objectives, plans and programs such as telecommunication sales, material or product sales training
- Represented Artistic Director to public and among staff to conferences, behind television appearances
- Systems development, institutional services, promotional and advertising representations for company and its staff
- Recommended marketing and sales efforts when needed, including institutional accounts such as sponsorships programs on tv, radio and print.
Education
Bachelor of Science - Psychology
1992.06 - 1996.10
Bachelor of Science - Marketing
1990.06 - 1991.03
Skills
Financial
Personal Involvements
- Volunteer and leader for Married Couples
- Advocate and donor for Missions Ministry in Panama Campus
Accomplishments
Latest:
Built a concept store in a private school that is a legit business entity avaraging 3,000/per revenues.
GLOBE TELECOM, INC.
Collaborated with team of Liveable Cities of the Philippines in the development of various talks / discussions to build local competitiveness as an essential to boosting long-term national competitiveness. Help cities the need to plan better, to establish multiple economic hubs—the cities—spread throughout the regions so that we can disperse inclusive growth, opportunities, and development.
Project lead the One Globe X Ortigas X GCash Partnership – (31Mn Marketing values) from April 2021 to December 2021.
Project co-lead the R.I.S.E. (Regional Insights & Strategies for Enterprises) – five (5) leg online events (5Mn budget) from February to June 2022. (Videos available online)
Project lead the Liveable Cities Challenge –nine (9) Hybrid (online and onsite) runs nationwide (6Mn budget) from February to October 2023. (Videos available online)
Project lead the Makati LGU x KMD Partnership Launch May 2023 with ELC – SVP (1Mn) to (38Mn deal) in 2023. https://www.facebook.com/globebusiness/posts/pfbid0hECiemgPwYeyKzRwW9SjjepG4sS3pQTjzDw7Vev9JSSDmG9pTEKgMs9se9VZVEM3l
Project lead the One Globe X Enchanted Kingdom. – Joint Business Planning (32Mn deal) from January 2022 (on going) https://drive.google.com/drive/u/0/search?q=type:video
Trainings with 98% revalida with Acumen:
· GMP 1 – Customer In sighting (2020)
· GMP 2 – Business Analysis (2021)
2011 Q1 Store Awardee on SME Sales
2010 Q1 Store Awardee on SME Sales
Outstanding performance award on Sales and After Sales Services immediately after 5th month of probation
Maintained and posted 300% highest on Top line Management / Revenues month on month and YTD 2010 within Region
Posted highest MTD March on Consumer, Pseudo, GHP and Broadband sales at 400%
Contributed 1400 GHP sales to SL1Region Target via SM Cinemas Partnership
SM GROUP
Posted 50% highest growth in sales for March 2008 against the same month LY
Q1 2005 sales performance increased to 30% or P2.5M growth from LY
Managed 13 cinemas after 4 months of employment only and handled 2 branches simultaneously for 5 months. Permanent transfer to manage 8 cinemas while sliding for 4 more cinemas. Total of 12 cinemas for 5 months. Trained rank and file cinema employees from back office to front liners from a turned over metro to provincial cinema
Opened 2 snack time snack bars branches simultaneously
Collaborated, marketed together and sold Theater products with the best telecom company targeting schools. Pioneered positive campaign for the movies with private schools in Bacoor
2009 Movie card sales at the highest record of 700% increase compared to LY.
Affiliations
Every Nation Generation's Campus Ministry. I volunteer to plant churches that reach the campus because we firmly believe that if we change the campus, we will eventually change the family, the nation, and the world.
Timeline
Program Lead, One Globe Properties, Conglomerate Accounts - Globe Telecom, Inc.
2022.09 - 2023.09
Execution Program Manager, LUZVIMIN - Globe Telecom, Inc.
2021.10 - 2022.10
Segment Manager, North & South Luzon Accounts - Globe Telecom, Inc.
2020.09 - 2021.09
Sr. Account Manager - Globe Telecom, Inc.
2012.01 - 2020.07
Territory Channel Manager, South Luzon - Globe Telecom, Inc.
2011.09 - 2012.12
Retail Manager, Tagaytay Business Center - Globe Telecom, Inc.
2010.05 - 2011.08
Regional Operations Manager - SM Prime Holdings, Inc.
2003.01 - 2010.04
General Manager - Salon de Manila, Inc.
1997.09 - 2001.12
University of The East - Bachelor of Science, Psychology
1992.06 - 1996.10
De La Salle University - Bachelor of Science, Marketing
1990.06 - 1991.03
Business Development Manager - Salon de Manila, Inc.
2 1997 - 8 1997
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