Summary
Overview
Work History
Education
Skills
Position Applied For
Training
Personal Information
Certification
Timeline
Accomplishments
Work Availability
Generic
Sharolyn Catacutan

Sharolyn Catacutan

CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANCE/BACK OFFICE
Quezon City

Summary

POSITION APPLIED FOR CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANCE/MED VA/BACK OFFICE.

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications

Work History

CUSTOMER SERVICE REPRESENTATIVE

EVERISE PHIL.
07.2023 - 04.2025
  • Company Overview: Centene Market Place/ Member Services
  • Centene Market Place/ Member Services

VIEWERS EXPERIENCE ADVOCATE

VALOR GLOBAL PHIL.
11.2022 - 03.2023
  • Company Overview: Hulu/Disney plus
  • Hulu/Disney plus

Technical Support /Chat support Representative

CONVERGYS PHIL.
11.2014 - 03.2016
  • Company Overview: Comcast Account Xfinity Internet Department
  • Comcast Account Xfinity Internet Department

CUSTOMER SERVICE REPRESENTATIVE

CA TELEMARKETING
09.2012 - 03.2013
  • OUTBOUND CALL ,RPM ACCOUNT

CAPTAIN WAITRESS

Ascot Hotel
02.2008 - 06.2012
  • Company Overview: Yakitori Japanese Restaurant
  • Yakitori Japanese Restaurant

HOUSE KEEPING STAFF

ABUDHABI NATIONAL HOTEL
05.2005 - 02.2008

Education

AB - ECONOMICS

New Era University
01.1995 - 01.2000

Skills

Experienced in digital tools

Position Applied For

  • Customer Service Representative
  • Technical Support Representative
  • Virtual Assistance
  • Back Office

Training

The Basic Food Hygiene Training, MRS Food Training Services, P.B. No.18862, Dubai, UAE, 05/20/09

Personal Information

  • Height: 5'1"
  • Weight: 71Kg
  • Date of Birth: 10/20/78
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Married

Certification

LEAD GENERATION

Timeline

MEDICAL VA

04-2025

LEAD GENERATION

08-2024

FACEBOOK ADVERTISING/DATA ENTRY AND CANVA

08-2024

CUSTOMER SERVICE REPRESENTATIVE

EVERISE PHIL.
07.2023 - 04.2025

VIEWERS EXPERIENCE ADVOCATE

VALOR GLOBAL PHIL.
11.2022 - 03.2023

Technical Support /Chat support Representative

CONVERGYS PHIL.
11.2014 - 03.2016

CUSTOMER SERVICE REPRESENTATIVE

CA TELEMARKETING
09.2012 - 03.2013

CAPTAIN WAITRESS

Ascot Hotel
02.2008 - 06.2012

HOUSE KEEPING STAFF

ABUDHABI NATIONAL HOTEL
05.2005 - 02.2008

AB - ECONOMICS

New Era University
01.1995 - 01.2000

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Sharolyn CatacutanCUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANCE/BACK OFFICE