Sharolyn Catacutan
CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANCE/BACK OFFICE
Quezon City
Summary
POSITION APPLIED FOR CUSTOMER SERVICE REPRESENTATIVE/ TECHNICAL SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANCE/MED VA/BACK OFFICE.
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
CUSTOMER SERVICE REPRESENTATIVE
EVERISE PHIL.
07.2023 - 04.2025
- Company Overview: Centene Market Place/ Member Services
- Centene Market Place/ Member Services
VIEWERS EXPERIENCE ADVOCATE
VALOR GLOBAL PHIL.
11.2022 - 03.2023
- Company Overview: Hulu/Disney plus
- Hulu/Disney plus
Technical Support /Chat support Representative
CONVERGYS PHIL.
11.2014 - 03.2016
- Company Overview: Comcast Account Xfinity Internet Department
- Comcast Account Xfinity Internet Department
CUSTOMER SERVICE REPRESENTATIVE
CA TELEMARKETING
09.2012 - 03.2013
- OUTBOUND CALL ,RPM ACCOUNT
CAPTAIN WAITRESS
Ascot Hotel
02.2008 - 06.2012
- Company Overview: Yakitori Japanese Restaurant
- Yakitori Japanese Restaurant
HOUSE KEEPING STAFF
ABUDHABI NATIONAL HOTEL
05.2005 - 02.2008
Education
AB - ECONOMICS
New Era University
01.1995 - 01.2000
Skills
Experienced in digital tools
Appointment Setter
Skilled at using Canva
Customer acquisition strategies
Organizing appointment timelines
Ensuring confidentiality in patient records
Efficient data entry
Follow-up skills
Ability to manage stress
Insurance verification
Insurance eligibility verification
Entry-level coding proficiency
Position Applied For
- Customer Service Representative
- Technical Support Representative
- Virtual Assistance
- Back Office
Training
The Basic Food Hygiene Training, MRS Food Training Services, P.B. No.18862, Dubai, UAE, 05/20/09
Personal Information
- Height: 5'1"
- Weight: 71Kg
- Date of Birth: 10/20/78
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
Certification
LEAD GENERATION
Timeline
MEDICAL VA
04-2025
LEAD GENERATION
08-2024
FACEBOOK ADVERTISING/DATA ENTRY AND CANVA
08-2024
CUSTOMER SERVICE REPRESENTATIVE
EVERISE PHIL.
07.2023 - 04.2025
VIEWERS EXPERIENCE ADVOCATE
VALOR GLOBAL PHIL.
11.2022 - 03.2023
Technical Support /Chat support Representative
CONVERGYS PHIL.
11.2014 - 03.2016
CUSTOMER SERVICE REPRESENTATIVE
CA TELEMARKETING
09.2012 - 03.2013
CAPTAIN WAITRESS
Ascot Hotel
02.2008 - 06.2012
HOUSE KEEPING STAFF
ABUDHABI NATIONAL HOTEL
05.2005 - 02.2008
AB - ECONOMICS
New Era University
01.1995 - 01.2000
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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