Sharmane Andrea Lim Uy
Bulacan
Summary
Organized and dedicated Executive Administrative Assistant & manager with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Account Manager
Real Time Marketing
05.2024 - Current
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Success Manager
YourParkingSpace Ltd.
10.2023 - 03.2024
- Supported customers from prospects to active users with a focus on generating customer loyalty
- Focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with your business
- Ensured customer success and satisfaction with a good or service following its purchase from a business
- Trained employees on how to provide customer assistance
Virtual Assistant
YRA- Your Remote Assistant
11.2020 - 04.2023
- Completed administrative tasks by performing business correspondence, transcription, and data entry
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information
- Maintained a clean reception area to promote a positive, professional environment for clients
- Interacted with VVIP business owners, retailers, contractors, and professional services personnel to receive orders, direct activities and communicate instructions
- Built and maintained excellent customer relationships through time possessing inquiries and going above and beyond to accommodate unusual requests
- Maintained daily reports and advised executive leaders in decision-making processes
- Assisted coworkers and staff members with special tasks on a daily basis
- Facilitated strategic workshops to increase employee performance
Financial Advisor
SunLife Philippines
08.2019 - 11.2020
- Worked with clients to support understanding of rationale and details of financial strategies
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Delivered strategy advice and corporate financing to clients
- Assisted clients with preparing financial plans, conducting investment research and completing trades and transactions to assess and meet financial goals
ESL Instructor
JP Corporation
04.2020 - 10.2020
- Developed activities and integrated technology to diversify instruction
- Taught classes daily with advanced, beginner and intermediate levels of students
- Provided a supportive, nurturing learning environment to encourage student responsibility
Senior High School Teacher
Jesus is Lord Colleges Foundation Inc.
06.2016 - 03.2018
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance
- Fostered positive and pleasant classroom culture while maintaining learning development goals
- Created engaging lesson plans, fostered a culture of discovery and provided well-organized classroom structure to help students succeed in the program
- Prepared students for local and national skills competitions
- Inspired academic success based on belief that all students can achieve excellence, regardless of background
Education
Bachelor Of Secondary Education - Education Major in English
Jesus Is Lord College Foundation
Bocaue, BUL01.2016
Skills
- Administrative support
- High-volume data entry
- Transcription
- Administrative operations
- Tech-savvy
- Deadline-orientated
- Overseeing office activities
- Professional and smart presentation
- Microsoft Office proficiency
- Appointment scheduling
- Slack
- File maintenance
- Coordinating programme activities
- Scheduling and diary management
- Customer service orientation
- Strong interpersonal skills
- Workforce mentoring
- Documentation and reporting
- Project support
- Transporting files
- Interpersonal communications
- Directing visitors
- Multitasking and prioritisation
- Schedule management
- Spreadsheet development
- Data entry documentation
- Managing automated systems
- Documenting patient information
Timeline
Account Manager
Real Time Marketing
05.2024 - Current
Customer Success Manager
YourParkingSpace Ltd.
10.2023 - 03.2024
Virtual Assistant
YRA- Your Remote Assistant
11.2020 - 04.2023
ESL Instructor
JP Corporation
04.2020 - 10.2020
Financial Advisor
SunLife Philippines
08.2019 - 11.2020
Senior High School Teacher
Jesus is Lord Colleges Foundation Inc.
06.2016 - 03.2018
Bachelor Of Secondary Education - Education Major in English
Jesus Is Lord College Foundation
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