SHARMAINE ROQUE
Angeles City
Summary
To work in a highly motivating and challenging global environment that provides the best opportunities for growth utilizing my potentials and acquired skills to achieve the organization’s objectives and achieving my personal goals.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Healthscope
11.2022 - 07.2023
- Welcome and direct patients
- Field patient questions
- Assist patients with paperwork
- Manage patient complaints and feedback
- Supervise patient intake procedures
- Collect and verify patient information and insurance coverage
- Manage written, verbal and electronic communications
- Patient scheduling
- Coordinate clinic/office/facility operations
- Maintenance of patient charts and or electronic health records (EHRs)
Technical Support Representative
Datamacts
04.2021 - 10.2022
- Installs, modifies, and makes minor repairs to computer hardware and software systems.
- Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consults with users to determine appropriate hardware and software needs and assists in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Tests compatibility of new programs with existing ones.
- Gathers data to identify and evaluate technical purchasing options.
Customer service Advisor
Express Gifts Philippines
09.2016 - 10.2020
- Email Support
- Providing excellent customer service Ensuring 100% customer satisfaction
- Processing of item replacements
- Escalating concerns that are not within the scope of support
Customer service representative
Iqor (metro pcs)
06.2015 - 06.2016
- I Resolve customer complaints via phone, email, mail, or social media.
- I Use telephones to reach out to customers and verify account information.
- I Greet customers warmly and ascertain problem or reason for calling.
- I Cancel or upgrade accounts.
- I Assist with placement of orders, refunds, or exchanges.
- I Advise on company information.
- I Take payment information and other pertinent information such as addresses and phone numbers.
- I Answer questions about warranties or terms of sale.
- I Act as the company gatekeeper.
- I Suggest solutions when a product malfunctions.
- I Handle product recalls.
- I Attempt to persuade customer to reconsider cancellation.
- I Inform customer of deals and promotions.
- I Sell products and services.
- I Utilize computer technology to handle high call volumes.
- I Work with customer service manager to ensure proper customer service is being delivered.
- I Close out or open call records.
- I Compile reports on overall customer satisfaction.
Assistant line leader
Superl Philippines
05.2013 - 05.2015
- Preparing work schedules and assigning workers production line tasks.
- Optimizing production line efficiency by monitoring productivity and quality.
- Identifying and resolving production line problems in a timely manner.
- Performing record keeping tasks, including inventory management and order tracking.
- Training and supervising new production line workers.
- Collaborating with other departments to ensure that orders are completed on time.
- Maintaining a fully operational, safe, and tidy work environment.
- Ensuring compliance with company policies and industry regulations
Quality Control
Nanox Philippines
05.2012 - 12.2012
- I worked with operating staff to establish procedures, standards, systems and procedures
- I assessed customer requirements and ensuring that these are met
- Assist customer requirements and ensuring that these are met
Education
B.S - Nursing (undergraduate)
Holy Angel Universiy
Angeles City, Province Of Pampanga, Philippines 04.2001 -
High School - undefined
Pampanga High School
03.2007
Skills
Customer service
Timeline
Patient Service Representative
Healthscope
11.2022 - 07.2023
Technical Support Representative
Datamacts
04.2021 - 10.2022
Customer service Advisor
Express Gifts Philippines
09.2016 - 10.2020
Customer service representative
Iqor (metro pcs)
06.2015 - 06.2016
Assistant line leader
Superl Philippines
05.2013 - 05.2015
Quality Control
Nanox Philippines
05.2012 - 12.2012
B.S - Nursing (undergraduate)
Holy Angel Universiy
04.2001 -
High School - undefined
Pampanga High School
References
Demi Mae Tolentino
Team Leader ( Helthscope services)
Contact # - 0915-9747-550
Mark Subillaga
Team Leader ( Healthscope services )
Contact # - 0927-8229-959
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