Summary
Work History
Overview
Education
Skills
Accomplishments
Timeline
Generic
Sharlene Quejano

Sharlene Quejano

Tanza

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Customer Service Representative

Alorica
Pasay, Metro Manila, Philippines (Remote)
11.2021 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Overview

3
3
years of professional experience

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

ISHRM School System
Bacoor, Province Of Cavite, Philippines
05-2021

Skills

  • Client Engagement
  • Dispute Resolution
  • Comprehensive Product Knowledge
  • Customer Engagement Strategies
  • Strong Verbal Communication
  • Proficient in Prioritizing Tasks
  • Thorough Accuracy Assessment
  • Collaborative Team Engagement
  • Attentive Listening Skills
  • Proficient in Computer Applications
  • Timely Complaint Response
  • Excel Data Management
  • Proficient in Resolving Complaints
  • Payment Transaction Oversight
  • Customer Experience Evaluation
  • Appointment Coordination
  • Task Organization
  • Timely Follow-Up Communication
  • Effective Call Handling
  • Organized Scheduling Management
  • Process Documentation
  • Microsoft PowerPoint Skills
  • Experienced with Microsoft Office Suite
  • Conflict Resolution Strategies
  • Technical Troubleshooting Support
  • Client Relationship Development

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Customer Service Representative

Alorica
11.2021 - 03.2025

Bachelor of Science - Hotel, Resort And Restaurant Management

ISHRM School System

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Sharlene Quejano