Shari Joy Natan
Manapla,Negros Occidental
Summary
Hands-on outreach and customer support professional with experience across real estate lead generation, debt settlement calling, and appointment setting. Brings strong CRM management, follow-up discipline, and clear communication across SMS, phone, and social media outreach to help teams identify prospects and move conversations forward.
Overview
11
11
years of professional experience
Work History
SMS Campaign
Real Estate
06.2025 - 07.2026
- Executed high-volume SMS campaigns to property owners, initiating conversations to assess interest in selling homes. Qualified leads by evaluating motivation and property details, scheduling follow-ups or appointments for acquisitions team. Maintained accurate records and refined messaging to enhance response rates.
- Worked with team members on project tasks to meet deadlines.
- Handled customer complaints professionally by providing clear solutions.
- Ensured workplace cleanliness and safety through regular inspections and maintenance.
Outbound Cold Caller - Debt Settlement
Real Estate
10.2024 - 03.2025
- Conducted high-volume outbound calls to individuals with outstanding debts, educating on settlement options and guiding through qualification process, consistently meeting or exceeding performance targets.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Utilised company scripts to ensure consistent communication with customers during calls. to cover key points and overcome objections.
- Followed up customer calls with additional information or instructions.
Customer Service / Appointment Setters
Pest Control Removal
05.2024 - 08.2024
- Answered inbound calls, assisted customers, and booked appointments for pest control removal services, ensuring timely service delivery.
- Managed inbound and outbound calls with potential clients, fostering strong relationships.
- Utilised CRM software to record client information, ensuring accurate follow-up activities.
- Prioritised tasks effectively, managing multiple calendars without scheduling conflicts.
Outreach Specialist
06.2023 - 05.2024
- Engaged with influencers across social media platforms to establish brand collaborations. Managed outreach process from initial contact to contract negotiation. Coordinated content expectations and tracked deliverables to ensure timely content creation and campaign success.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Quality Analyst
01.2023 - 12.2023
- Reviewed calls and provided feedback via Google Sheets to enhance call quality and agent performance
- Facilitated training sessions for junior analysts, focusing on quality assurance methodologies.
- Reviewed and revised quality documentation to uphold industry standards.
- Analysed test results, documenting findings and making recommendations for corrective actions.
Real Estate Virtual Assistance
11.2020 - 01.2023
- Executed high-volume SMS campaigns to property owners, initiating conversations to assess interest in selling homes. Qualified leads through evaluation of motivation and property details, scheduling follow-ups or appointments for acquisitions team. Maintained accurate records and refined messaging to enhance response rates.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Real Estate Virtual Assistance Lead Generation (Cold Caller)
Real Estate
09.2018 - 10.2020
- Conducted outbound calls to homeowners and property owners to identify potential sellers and investment opportunities, engaging in rapport-building conversations and assessing seller motivation to qualify leads for real estate deals. Managed follow-ups and objections while maintaining accurate CRM records to support acquisitions team.
- Followed up customer calls with further information or instructions when necessary.
- Followed company scripts to cover key points and overcome objections.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
Fiverr
Hal Creations
01.2018 - 11.2018
- Delivered customer support through chat channels to assist clients promptly and effectively
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Technical Support(Australian Account)
10.2016 - 08.2017
Customer Service Representative
Convergys
Bacolod
04.2015 - 08.2016
Education
Bachelor of Science - Elementary Education
Philippine Normal University
Cadiz City, Negros Occidental01-2010
Skills
- Client engagement
- Lead qualification
- SMS campaign management
- Appointment setting
- Lead nurturing
- Real estate outreach
- Adaptability
- CRM management
REFERENCES
Available upon request.
Timeline
SMS Campaign
Real Estate
06.2025 - 07.2026
Outbound Cold Caller - Debt Settlement
Real Estate
10.2024 - 03.2025
Customer Service / Appointment Setters
Pest Control Removal
05.2024 - 08.2024
Outreach Specialist
06.2023 - 05.2024
Quality Analyst
01.2023 - 12.2023
Real Estate Virtual Assistance
11.2020 - 01.2023
Real Estate Virtual Assistance Lead Generation (Cold Caller)
Real Estate
09.2018 - 10.2020
Fiverr
Hal Creations
01.2018 - 11.2018
Technical Support(Australian Account)
10.2016 - 08.2017
Customer Service Representative
Convergys
04.2015 - 08.2016
Bachelor of Science - Elementary Education
Philippine Normal University