SHARA JANE N. NARAWI
Account Associate
Tandang, Sora, Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative with exceptional communication, problem-solving, and customer-oriented skills. Provides customized solutions to enhance customer experience and build loyalty.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVES
INSPIRO RELIA CORP
Quezon City
10.2020 - 10.2021
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Travel Consultant
CONCENTRIX BRIDGETOWN
Pasig City
10.2021 - 10.2022
- MONTHS FLIGHT ADVISOR AND RESERVATION
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Completed accurate reservations for business travelers at point of sale.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Telecommunications Technician
VXI
Quezon City
05.2019 - 09.2020
- Tech Support for Telco Acct
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated installation of new users and relocations of existing users.
- Responded to service requests during and after business hours.
- Provided training to customers to enhance use and understanding of network systems.
- Installed wiring, cabling and networking hardware on customer premises.
Customer Account Associate
GLOBAL PAYMENTS Inc
Quezon City
10.2022 - Current
- Interacted with management, other associates and counterparts.
- Serviced high volume of calls while providing excellent customer service.
- Worked with personnel to understand and resolve complicated problems and requests.
- Reviewed margin agreements for required information.
Education
BS - Nursing
06.2015 - 4 2018
Skills
Sales expertise
Report preparation
Complaint resolution
Route dispatch
Technical Support
Staff education and training
Receiving support
Timeline
Customer Account Associate - GLOBAL PAYMENTS Inc
10.2022 - Current
Travel Consultant - CONCENTRIX BRIDGETOWN
10.2021 - 10.2022
CUSTOMER SERVICE REPRESENTATIVES - INSPIRO RELIA CORP
10.2020 - 10.2021
Telecommunications Technician - VXI
05.2019 - 09.2020
Dr.Carlos Lanting College - BS, Nursing
06.2015 - 4 2018