SHAQUILLE ALEXIS S. ABEL

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

• Date of Birth: 08/04/97
• Nationality: Filipino

• Escolta Walk”- First United Building, 413 Calle Escolta, Manila (06/07/14)
• Understanding Travel Agency Operations”- Manpower Training Center, Las Pinas City (04/25/14)
• International Law of Tourism”- Manpower Training Center, Las Pinas City (04/25/14)
• English Proficiency”- Manpower Training Center, Las Pinas City (05/02/14)
• Certificate of Completion in Bamboo Organ Foundation INC.” - (04/11/14-05/10/14)
• Certificate of Training in Travel Services
• Reservation Ticket Sale, Special Service Requests, Rebooking, Cancellation and Refund
• System Training-Amadeus Altea via CASPAR and Guide-OneRes
• Professional Communication on the Telephone Etiquette
• Expert use of Information Sources
• Legal Requirements (IT Security Awareness, Data Protection and Dangerous Goods regulations)
• Role of a Customer Service Consultant
• Information and Communication Guidelines
• LH meets LX training
• Swiss product and Service Portfolio
• Reservation, Rebooking, Cancellation And Refund in Swiss
• System Training-OneRes
• Expert Use of Information Sources
• Legal Requirements (IT Security Awareness)
• Lufthansa Global Fares Advance Training
• Knowledge of LH Fare product
• Fare components, fare calculation and manual TST creation (basic)
• Detailed insight of booking status and waitlist procedure
• System adjustments - Married Segments, Responsibility, Passive, Ghost and Service Segments
• Ticket Validity and Rebooking and Refund procedures
• Understanding of the different CRS (Amadeus, Galileo, Sabre and Worldspan)
• LHG.com Upskill
• LHG.com Product and Service Portfolio
• Booking/ Rebooking flow structure
• Forms of payment and limitations
• Promotion codes and Voucher handling
• Travel ID features and benefits
• Booking on Hold specifics
• Group App features and availability
• Refund flow and refund form on LHG.com
• Error handling via One-Res offline support
• Expert use of information and systems sources
• Systems and information sources
• LHG Crisis Training
• LHG Crisis Management
• LHG Information & Communication guidelines
• LHG guidelines for completion of Family Inquiry Report
• Lufthansa Global Baggage Training
• Comprehension and Interpretation of lost, left and damage reports in World Tracer
• Adding information to the reports in World Tracer
• Montreal Convention Regulation
• Status and information of the baggage delivery companies
• Report of lost or damaged baggage, baggage tracing, liability and insurance on the LH Website