Shannon Mariel Singco
Virtual Assistant
Work Preference
Summary
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Wipro
09.2022 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Personal Secretary
Emily C. Sanico
08.2020 - 12.2021
- Handled confidential information with discretion, maintaining trust among high-profile clientele.
- Enhanced executive productivity by efficiently managing schedules and appointments.
- Ensured timely communication with clients and associates by promptly addressing emails and phone calls.
Front Desk Receptionist Intern
Ginatilan Beach Resort
10.2019 - 03.2020
- Expedited check-in/out processes for clients by efficiently handling paperwork and payment transactions with accuracy attention to detail.
- Developed proficiency in company-specific software programs for more efficient task completion and record-keeping purposes.
- Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
Education
Bachelor of Elementary Education - General Education
Cebu Technological University Malabuyoc Campus
Poblacion Dos, Malabuyoc, Cebu 04.2001 -
Skills
Customer service
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supplier Relationship Management - Built and maintained long-term, positive relationships with various restaurant food suppliers to ensure smooth business transactions.
Timeline
Customer Service Representative
Wipro
09.2022 - 08.2025
Personal Secretary
Emily C. Sanico
08.2020 - 12.2021
Front Desk Receptionist Intern
Ginatilan Beach Resort
10.2019 - 03.2020
Bachelor of Elementary Education - General Education
Cebu Technological University Malabuyoc Campus
04.2001 -
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