Swimming
Shannon Gael Andrea Rosales Martin
Las Pinas City,Manila NCR
Summary
Job Summary
Responsible for overseeing and operating table games. Deals out cards or blocks to patrons for games of chance. Supervises players, checks hands for winnings, and collects or deals out chips accordingly.
Dedicated to providing outstanding service in order to create lasting and favorable memories. To executes Resorts World's core service standards, and brand attributes and initiatives and provides prompt, accurate and courteous service while dealing multiple games, and providing all other supporting services. Smart Service Advisor known for being valued team player and dedicated employee.
Overview
2
2
years of professional experience
Work History
Service Ambassador /Gaming Dealer
Resorts World Manila
Newport Blvd, Pasay, Metro Manila, Manila - NCR
01.2019 - Current
- Handled customer issues with confidence, using excellent customer service to provide effective resolution.
- Automated contact management system, resulting in better client organization and goal alignment.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Inspected all
- Equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Compute players' winnings and losses.
- Answer questions about game rules and variations.
- Watch for scammers or cheaters and have them removed from table if necessary.
- Notify Supervisor of any irregularities.
Education
Bachelor of Science - Business Management
University Of Perpetual Help System DALTA
Las Pinas - NCR 03.2019 - 03.2019
Skills
Service Ambassador / Gaming Dealer
High-quality customer service
Service desk team management
Service agreement information
Interests
Internet surfing
Travelling
Timeline
Bachelor of Science - Business Management
University Of Perpetual Help System DALTA
03.2019 - 03.2019
Service Ambassador /Gaming Dealer
Resorts World Manila
01.2019 - Current