Shannon Gael Andrea Rosales Martin

Resorts World Manila

Newport Blvd, Pasay, Metro Manila, Manila - NCR

01.2019 - Current

Handled customer issues with confidence, using excellent customer service to provide effective resolution.
Automated contact management system, resulting in better client organization and goal alignment.
Suggested add-on services that would be helpful to customers and improve bottom line.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Inspected all
Equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Compute players' winnings and losses.
Answer questions about game rules and variations.
Watch for scammers or cheaters and have them removed from table if necessary.
Notify Supervisor of any irregularities.

Summary