Summary
Overview
Work History
Education
Skills
LNGG
Certification
Timeline
Generic
SHANNIE MARIE ABABA LABAY

SHANNIE MARIE ABABA LABAY

Talisay City, Province Of Cebu

Summary

Seeking employment with a progressive company that offers challenging tasks to utilize my knowledge and skills, ultimately contributing to the growth and development of the organization.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Healthcare Associate

Omega Healthcare
06.2023 - 01.2025
  • Provider Services in Physical Therapy both voice and non-voice account
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Healthcare Associate

Fusion BPO
10.2022 - 06.2023
  • Patient Services in both voice and non-voice account
  • Catered FSA, HSA, HRA and COBRA
  • Educated patients on preventive health measures, empowering them to take control of their well-being proactively.
  • Supported clinical research initiatives by collecting data, maintaining records, and assisting in study protocol implementation.
  • Improved patient satisfaction by providing compassionate and attentive care.

Healthcare Associate

Concentrix
09.2021 - 05.2022
  • Member services in Insurance Billing
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Customer Service Representative

BPO MADE EASY
09.2020 - 09.2021
  • Retail Customer Service Representative
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Humanities and Social Science

St. Paul College Foundation Inc.
03.2020

Bachelor of Science - Medical Technology

Southwestern University
Urgello Street, Cebu City

Skills

  • Patient education and advocacy
  • Effective communication
  • Strategic planning and execution
  • Research and data collection

LNGG

Bisaya
Tagalog
English

Certification

  • HIPAA CERTIFIED
  • BASIC US HEALTHCARE TRAINING CERTIFIED
  • HEALTHCARE SOFT SKILLS URGENCY CERTIFIED

Timeline

Healthcare Associate

Omega Healthcare
06.2023 - 01.2025

Healthcare Associate

Fusion BPO
10.2022 - 06.2023

Healthcare Associate

Concentrix
09.2021 - 05.2022

Customer Service Representative

BPO MADE EASY
09.2020 - 09.2021

Humanities and Social Science

St. Paul College Foundation Inc.

Bachelor of Science - Medical Technology

Southwestern University

Similar Profiles

CREATE PROFILE
SHANNIE MARIE ABABA LABAY