SHANNIE MARIE ABABA LABAY
Talisay City, Province Of Cebu
Summary
Seeking employment with a progressive company that offers challenging tasks to utilize my knowledge and skills, ultimately contributing to the growth and development of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Healthcare Associate
Omega Healthcare
06.2023 - 01.2025
- Provider Services in Physical Therapy both voice and non-voice account
- Improved patient satisfaction by providing compassionate and attentive care.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Healthcare Associate
Fusion BPO
10.2022 - 06.2023
- Patient Services in both voice and non-voice account
- Catered FSA, HSA, HRA and COBRA
- Educated patients on preventive health measures, empowering them to take control of their well-being proactively.
- Supported clinical research initiatives by collecting data, maintaining records, and assisting in study protocol implementation.
- Improved patient satisfaction by providing compassionate and attentive care.
Healthcare Associate
Concentrix
09.2021 - 05.2022
- Member services in Insurance Billing
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
Customer Service Representative
BPO MADE EASY
09.2020 - 09.2021
- Retail Customer Service Representative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Humanities and Social Science
St. Paul College Foundation Inc.
03.2020
Bachelor of Science - Medical Technology
Southwestern University
Urgello Street, Cebu CitySkills
- Patient education and advocacy
- Effective communication
- Strategic planning and execution
- Research and data collection
LNGG
Bisaya
Tagalog
English
Certification
- HIPAA CERTIFIED
- BASIC US HEALTHCARE TRAINING CERTIFIED
- HEALTHCARE SOFT SKILLS URGENCY CERTIFIED
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveQuote
It is never too late to be what you might have been.
George Eliot
Timeline
Healthcare Associate
Omega Healthcare
06.2023 - 01.2025
Healthcare Associate
Fusion BPO
10.2022 - 06.2023
Healthcare Associate
Concentrix
09.2021 - 05.2022
Customer Service Representative
BPO MADE EASY
09.2020 - 09.2021
Humanities and Social Science
St. Paul College Foundation Inc.
Bachelor of Science - Medical Technology
Southwestern University
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