Shanne Marie Estacio
Rizal,Cardona
Summary
Driven professional pursuing opportunities within organisations that value dedication and foster career advancement
Overview
7
7
years of professional experience
Work History
Office Staff
Municipality of Cardona Rizal
Cardona
10.2022 - 05.2023
- Delivered administrative support to mayor and office staff, enhancing daily operational efficiency.
- Facilitated scheduling of appointments and meetings, optimising time management for the office.
- Coordinated incoming and outgoing correspondence, promoting effective communication across the office.
Customer Service Associate
AKA Global Outsourcing Solutions
Cardona
07.2018 - 12.2019
- Resolved customer complaints to improve satisfaction and retention.
- Delivered satisfactory solutions to enhance customer experience and loyalty.
- Addressed and resolved high-volume queries through effective telephone communication.
BRS Care Trio Representative
Quantrics Enterprise Inc.
Taytay
10.2016 - 06.2018
- Delivered troubleshooting support for customer network equipment, including satellite TV, internet, and home phone services, enhancing customer satisfaction.
- Organised workload effectively, maintaining product knowledge and responding to customer needs through active listening and clear communication.
- Managed service tickets by opening, updating, and closing cases, ensuring customers were kept informed throughout resolution process.
Education
BS - GUIDANCE AND COUNSELING
University of Rizal System
Morong, Rizal01-2005
Primary and Secondary -
San Francisco Parish School
Cardona, Rizal01-2003
Skills
- Problem-solving
- Multitasking
- Reliability/dependability
- Computer literacy
- Computer literacy/CRM knowledge
- Communication Skills
Awards
Top Agent for Customer Service at AKA GLOBAL SOLUTIONS
References
Bernadette Francisco, 09956453821, AKA Global Team Leader
Timeline
Office Staff
Municipality of Cardona Rizal
10.2022 - 05.2023
Customer Service Associate
AKA Global Outsourcing Solutions
07.2018 - 12.2019
BRS Care Trio Representative
Quantrics Enterprise Inc.
10.2016 - 06.2018
BS - GUIDANCE AND COUNSELING
University of Rizal System
Primary and Secondary -
San Francisco Parish School