Summary
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shanna Mae  Lopez

Shanna Mae Lopez

Customer Service Representative
La Carlota, Province Of Negros Occidental

Summary

Dynamic Customer Service Representative with proven expertise at Ubiquity Global Services, excelling in complaint resolution and active listening. Enhanced customer loyalty through effective problem-solving and adaptability in high-pressure situations. Skilled in call management and quality control, consistently achieving improved resolution times and customer satisfaction.

Work History

Customer Service Representative

Ubiquity Global Services
05.2022 - 09.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Bachelor of Science - Operations Management & Economics

University of St La Salle
Bacolod City, Province Of Negros Occidental, Philippines
04.2001 -

Skills

Customer service

Timeline

Customer Service Representative

Ubiquity Global Services
05.2022 - 09.2022

Bachelor of Science - Operations Management & Economics

University of St La Salle
04.2001 -
Shanna Mae LopezCustomer Service Representative