Shan Kyle Patio
Angeles City
Summary
Skilled in technical and product troubleshooting, I elevated customer satisfaction at Alorica and VXI by resolving complex technical issues with professionalism. An expert in customer service and proficient in Microsoft Outlook, my ability to guide customers through solutions stands out. My achievements include enhancing user experiences through effective problem-solving techniques.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Alorica
09.2024 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Account Associate
VXI
06.2023 - 08.2024
Education
Bachelor In Medical Laboratory Science -
Our Lady of Fatima University
Macarthur Highway Dela Paz Norte, San Fernando Cit2023
Bachelor In Medical Laboratory Science -
Angeles University Foundation
2022
General Academic Strand -
Republic Central Colleges
Plaridel Street Santo Cristo, Angeles2009 Pampanga2020
Northville 15 Integrated School
Angeles City, Pampanga2018
Cutud Elementary School
Angeles City, Pampanga2012
Skills
- Technical troubleshooting
- Technical support
- Product troubleshooting
- Customer service expert
- Issue troubleshooting
- Microsoft outlook
Timeline
Technical Support Representative
Alorica
09.2024 - Current
Account Associate
VXI
06.2023 - 08.2024
Bachelor In Medical Laboratory Science -
Our Lady of Fatima University
Bachelor In Medical Laboratory Science -
Angeles University Foundation
General Academic Strand -
Republic Central Colleges
Northville 15 Integrated School
Cutud Elementary School
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