Shan Kyle Patio
Angeles City,Angeles City, Pampanga
Summary
Dynamic Collections Specialist with a proven track record at IQOR PHILIPPINES, adept at negotiating payment arrangements and enhancing customer rapport. Skilled in technical troubleshooting and account management, I excel in resolving complex issues while ensuring timely resolutions, contributing to improved customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Collections Specialist
IQOR Philippine
Clark Site 3
03.2024 - Current
- Assisted with follow-up on overdue payments and clarified repayment responsibilities.
- Facilitated negotiation of payment plans.
- Supported customers with auto loan accounts 1-60 days past due.
- Maintained empathy and rapport with customers facing financial difficulties.
- Conducted both outbound and inbound collection calls.
Technical Support Representative
Alorica
Mabalacat, Alorica Clark Site 3
09.2024 - 03.2025
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Coordinated efforts to recover overdue accounts while creating flexible payment arrangements for clients.
Account Associate
VXI
SM City Clark Tech Hub Bldg. 6, M.A. Roxas Hwy, Malabanias, Angeles, 2009 Pampanga
06.2023 - 08.2024
- Managed client accounts to ensure timely resolution of inquiries and concerns.
- Executed daily account activities, adapting quickly to changing client needs.
- Diagnosed and resolved issues related to home internet and cable services.
- Managed scheduling of technician appointments to ensure prompt resolution of last-resort service requests.
Education
Bachelor In Medical Laboratory Science -
Our Lady of Fatima University
Macarthur Highway Dela Paz Norte,San Fernando City2023
Bachelor In Medical Laboratory Science -
Angeles University Foundation
2022
General Academic Strand -
Republic Central Colleges
Plaridel Street Santo Cristo, Angeles2009 Pampanga2020
Northville 15 Integrated School
Angeles City, Pampanga2018
Francisco G Nepomuceno Memorial Highschoil
Pandan Rd Pandan - Tabun Road, Angeles, Pampanga2015
Cutud Elementary School
Angeles City, Pampanga2012
Skills
- Technical support
- Technical troubleshooting
- Ability to negotiate payment arrangements and settlements
- Communication skills
- Experience managing and updating account information
- Schedule management
- Multitasking
- Time management
- (Canva) – Proficient
- Google Sheets Proficient
- Google Workspace (G Suite) Proficient
- Google Sheets Proficient
Technical support
Technical troubleshooting
Ability to negotiate payment arrangements and settlements
Communication skills
Experience managing and updating account information
Schedule management
Multitasking
Time management
Timeline
Technical Support Representative
Alorica
09.2024 - 03.2025
Collections Specialist
IQOR Philippine
03.2024 - Current
Account Associate
VXI
06.2023 - 08.2024
Bachelor In Medical Laboratory Science -
Our Lady of Fatima University
Bachelor In Medical Laboratory Science -
Angeles University Foundation
General Academic Strand -
Republic Central Colleges
Northville 15 Integrated School
Francisco G Nepomuceno Memorial Highschoil
Cutud Elementary School