Shanine Urot Castro
Cebu City
Summary
Detail-oriented lead generator skilled in identifying prospects and executing strategic outreach. Expertise in CRM management and process improvement ensures effective lead engagement. Proficient in market analysis and lead generation strategies, recognized for strong communication and attention to detail. Committed to driving effective marketing initiatives and improving lead qualification processes.
Overview
1
1
year of professional experience
Work History
Lead Generator
Citius Solutions Inc.
Cebu City, Cebu
01.2025 - Current
- Conducted research to identify potential leads for Citius Solutions' services.
- Engaged prospects through cold calling and email outreach campaigns.
- Assisted in developing targeted marketing strategies to attract new clients.
- Maintained accurate records of lead interactions in CRM systems.
- Collaborated with sales teams to refine lead qualification processes.
- Analyzed market trends to identify opportunities for lead generation.
- Prepared reports on lead generation activities for management review.
- Identified valuable leads through several key methods, including social media, networking events, and targeted marketing.
- Assisted with marketing campaigns to drive lead generation initiatives.
- Analyzed customer needs and recommended appropriate products and services.
- Created and maintained a database of leads for follow-up by sales team.
Customer Service Representative
Teleperformance
Cebu City, Cebu
09.2024 - 01.2025
- Assisted customers with inquiries and product issues via phone and chat.
- Provided accurate information about products and services to enhance customer satisfaction.
- Resolved customer complaints by identifying issues and offering appropriate solutions.
- Collaborated with team members to improve service processes and communication.
- Documented customer interactions in the company's CRM system for future reference.
- Participated in training sessions to enhance customer service skills and techniques.
- Followed company policies to ensure compliance during customer interactions and transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Financial Services Representative
Foundever
Cebu City, Cebu
07.2024 - 08.2024
- Assisted clients with financial product inquiries and account management.
- Educated customers on services and benefits of financial offerings.
- Processed transactions accurately and efficiently using internal systems.
- Resolved customer issues through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Maintained up-to-date knowledge of financial regulations and compliance standards.
Education
High School Diploma -
Guba National High School
Cebu City, Cebu Philippines 06-2023
Associate of Arts - Communication
Cebu Normal University
Cebu City, Cebu PhilippinesSkills
- Lead generation
- Market analysis
- Process improvement
- Relationship building
- Marketing strategy
- Cold calling
- Customer service
- Attention to detail
- Communication
- Team management
- Customer relations
- Teamwork and collaboration
Accomplishments
Conduct Awardee (SY, 2017-2018)
Timeline
Lead Generator
Citius Solutions Inc.
01.2025 - Current
Customer Service Representative
Teleperformance
09.2024 - 01.2025
Financial Services Representative
Foundever
07.2024 - 08.2024
High School Diploma -
Guba National High School
Associate of Arts - Communication
Cebu Normal University