Shanice Bacareza Quilang
Virtual Assistant
Cagayan De Oro,Misamis Oriental
Summary
Motivated and adaptable professional seeking a Virtual Assistant position where I can apply my experience in customer service, online communication, administrative support, and team coordination. I’m a reliable and fast learner who is eager to contribute my skills, take on new responsibilities, and grow with a team long-term.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Account Manager
LOVA LLC
Los Angeles, California USA
03.2021 - 01.2026
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Managed contract negotiations and renewals, optimizing terms for both clients and company.
- Coordinated cross-functional teams to ensure timely delivery of services and solutions.
- Analyzed client feedback to identify areas for service improvement and implement strategic changes.
- Trained junior account managers on best practices in client management and relationship building.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Scuba Diving Divemaster
Seaquest Dive Center Bohol
Panglao, Bohol
06.2019 - 01.2020
- Conducted guided dives, showcasing marine life while fostering an educational atmosphere for divers.
- Led safety briefings for dive groups, ensuring adherence to protocols and enhancing participant confidence.
- Evaluated dive site conditions regularly, adapting plans to ensure safety and enjoyment for all participants.
- Monitored equipment maintenance schedules, ensuring optimal functionality and safety for all diving activities.
English as a Second Language (ESL) Teacher
GEOS Online Phils.
TGU BLDG, IT Park, Cebu City, Philippines
04.2017 - 04.2018
- Online English teacher. taught English to Japanese, Korean, Chinese, and other students who wanted to learn and improve their English skills
- Developed and implemented engaging lesson plans tailored to diverse student needs.
- Utilized digital teaching tools to enhance language acquisition and student interaction.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
Call Center Agent
WIPRO
Ayala Business Park, Cebu City
09.2015 - 01.2016
- Provided health benefits to callers and clients in a health provider and customer service role.
- Managed high-volume inbound calls, ensuring prompt resolution of customer inquiries.
- Utilized CRM software to document interactions and track customer issues effectively.
- Conducted product knowledge training for new team members, enhancing service quality.
Private School Admin. Assistance
The Abba's Orchard School Cebu City
Brgy. Kasambagan, Cebu City
06.2012 - 12.2014
- Encoded student information using Microsoft Excel and Word for accurate record-keeping
- Executed various errands, including paying electric and water bills, to ensure timely utility services.
- Helped out in filling up necessary information on documents
- Completed necessary documentation to support administrative processes
Tutor
Banilad, Cebu City
07.2012 - 09.2012
- Assisted a student by identifying and addressing specific weak study areas in their coursework.
- Assisted students in acquiring a better understanding of targeted weak areas within a subject or a subject as a whole
- Developed customized tutoring plans based on individual student needs
- Researched and recommended prudent textbooks and learning materials
Education
BS Mathematics Undergraduate - Mathematics
University of the Philippines Cebu
Cebu City01.2018
Skills
- Client management
- Client engagement strategies
- Strategic account management
- Marketing campaign development
- Cross-functional collaboration
- Microsoft Office (Word, Excel & Powerpoint)
- Customer service
- Organized under pressure
- Adaptability in client strategies
- Active listening
Certification
- Adobe Illustrator for Beginners: Create Vector Artwork, Coursera - October 12, 2025
Timeline
Account Manager
LOVA LLC
03.2021 - 01.2026
Scuba Diving Divemaster
Seaquest Dive Center Bohol
06.2019 - 01.2020
English as a Second Language (ESL) Teacher
GEOS Online Phils.
04.2017 - 04.2018
Call Center Agent
WIPRO
09.2015 - 01.2016
Tutor
07.2012 - 09.2012
Private School Admin. Assistance
The Abba's Orchard School Cebu City
06.2012 - 12.2014
BS Mathematics Undergraduate - Mathematics
University of the Philippines Cebu
ADDITIONAL SKILLS & INTERESTS
Fluent in English and Filipino, with experience communicating with people from different cultures and backgrounds. I enjoy learning new digital tools and have an interest in social media, content creation, Canva, photography, and basic video editing. Outside of work, I’m a certified Divemaster and enjoy scuba diving, traveling, painting, fitness, and photography. These experiences have helped me become adaptable, creative, responsible, and comfortable working with different people and in new environments.