Shania Sacgaca
Caregiver
Bontoc, Mountain Province
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Elderly Caregiver Volunteer
Paulita C. Chopen
12.2022 - 02.2023
- Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
- Assisted seniors with mobility challenges by providing necessary support during transfers and ambulation.
- Ensured a healthy diet for elderly individuals by preparing nutritious meals tailored to dietary restrictions or preferences when needed.
- Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
Customer Service Representative
Sitel
12.2021 - 04.2022
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Cashier
Bayles Cafe And Resto
06.2020 - 09.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager of Restobar
Tyrel Diaz
05.2018 - 01.2020
- set budgets or agree them with the owner; plan and coordinate menus, working closely with the staffs and owner.
- Ensuring customer satisfaction with service and resolving issues when they arise. Overseeing many activities at once and dealing with a fast pace of work make restaurant management a varied.
- Managing stocks ensures bar is well-stocked and clean.
Education
Caregiving NCII
MMS Development Training Center Corp.
Baguio City, Province Of Benguet04.2023
Bachelor of Science - Business Administration And Management
Mountain Province State Polytechnic College
Bontoc, Philippines 04.2001 -
High School Diploma -
Mountain Province General Comprehensive High Schoo
Bontoc, Philippines 04.2001 -
Bontoc Central School
Bontoc, Mountain Province03.2009
Skills
Meal Preparation
First Aid Training
Social interaction
Medication Management
Mobility Assistance
Personal Hygiene Assistance
Recreational Activities
Health monitoring
Emotional Support
Dementia Care
Data Confidentiality
Alzheimer's Care
Basic Housekeeping
Documentation And Reporting
Patient Care
Certification
Mass Casualty Incident, Incident Command System and Basic Fire Fighting
Character References
- MMSdtcc- Tel No. (074) 619 3871/ email: mmsdtccbag@gmail.com
Timeline
Mass Casualty Incident, Incident Command System and Basic Fire Fighting
04-2023
Basic Life Support and Standard First Aid
04-2023
Basic Nursing Skills Enhancement for Caregivers
03-2023
Elderly Caregiver Volunteer
Paulita C. Chopen
12.2022 - 02.2023
Customer Service Representative
Sitel
12.2021 - 04.2022
Cashier
Bayles Cafe And Resto
06.2020 - 09.2021
Manager of Restobar
Tyrel Diaz
05.2018 - 01.2020
Bachelor of Science - Business Administration And Management
Mountain Province State Polytechnic College
04.2001 -
High School Diploma -
Mountain Province General Comprehensive High Schoo
04.2001 -
Caregiving NCII
MMS Development Training Center Corp.
Bontoc Central School