SHANE VINCENT N. CAVAÑAS
Tatay,Region IV-A CALABARZON
Summary
Results-driven professional specializing in data analysis and problem-solving. Proven track record in implementing effective communication strategies that enhance customer satisfaction and resolve conflicts. Strong adaptability and time management skills ensure efficiency across all tasks, with a focus on detail and accuracy. Expertise in building rapport with clients and colleagues, fostering teamwork and positive outcomes in challenging situations.
Overview
7
7
years of professional experience
Work History
Collections Analyst
Accenture
03.2024 - Current
- Primarily responsible for the proactive collection of outstanding customer balances through phone calls and emails.
- The role also involves planning and reconciliation activities, utilizing company-provided tools, to resolve discrepancies in customer transactions payment behavior.
Customer Service Representative
Lycamobile
11.2022 - 01.2023
- This role involves providing comprehensive customer support, encompassing both technical and product information.
- Additionally, responsibilities include conducting credit and fraud checks to safeguard against data breaches, identity theft, and the unauthorized use of services and benefits.
Sales Agent
Concentrix
04.2019 - 10.2019
- Promoted and sold company's products and services, contributing to overall sales growth.
- Implemented customer retention strategies and analysed client usage and transaction data to gain insights into needs and enhance understanding of target market.
Education
BSBA - Marketing
PAMANTASAN NG LUNGSOD NG PASIG
PASIG CITY07-2023
Skills
- Data analysis
- Negotiation skills
- Problem solving
- Attention to Detail
- Time management
- Adaptability
- Communication strategies
- Conflict resolution
- Communication
- Flexible
Languages
Filipino
Proficient
C2
English
Proficient
C2
Timeline
Collections Analyst
Accenture
03.2024 - Current
Customer Service Representative
Lycamobile
11.2022 - 01.2023
Sales Agent
Concentrix
04.2019 - 10.2019
BSBA - Marketing
PAMANTASAN NG LUNGSOD NG PASIG