Shane Lourence Sincero
Talisay,Cebu
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Caregiver
Bro. John Kennedy
02.2024 - 03.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
Education
Sisters of Mary School
Talisay,cebuSkills
- Time Management
- Problem-Solving
- Written and oral communication
- Customer inquiries
- Complaint resolution
- Empathy Display
- Product and service knowledge
- Documentation And Reporting
- Language Fluency
- Patience Maintenance
- Customer Needs Assessment
- Service Recommendations
- Sales strategy
- Brand Promotion
- Resolving issues
- Quality Assurance
- Teamwork and Collaboration
- Relationship Building
Accomplishments
- With High Honor awardee(2023-2024)
- With Honor awardee(2018-2022)
- Essay writing awardee(2023-2024)
- Keynote speaker in symposium"Elderly Care Aides" (2022-2023)
Affiliations
- Toastmaster Cradle Club
- Rondalla memeber
- English Department Student Teacher
Certification
Electronic Product Assembly and Servicing NCII
Languages
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
German
Elementary (A2)
Japanese
Beginner (A1)
Additional Information
- Personal Computer Operations I and II(135 hours)
- Basic Dressmaking(114 hours)
- Mechanical Drafting(136 hours)
- Industrial Sewing Machine Operation (148 hours)
Timeline
Caregiver
Bro. John Kennedy
02.2024 - 03.2024
Sisters of Mary School