Shane Kian Bermillo
Alcala Cagayan
Summary
Dedicated and dynamic professional with proven expertise in multitasking and attention to detail, honed through experience at Coffee Buddy and McDonald's. Excelled in delivering exceptional customer service and mastering latte art, contributing to enhanced customer satisfaction. Adept at fostering a collaborative environment, significantly improving the training process for new hires.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Coffee Buddy
Coffee Buddy Tuguegarao City
08.2024 - 01.2025
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Service Crew Member
Mcdonalds
Tanza Tuguegarao City
08.2019 - 08.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor Of Science In Hospitality Management -
University of Cagayan Valley
Balzain East Tuguegarao City Philippines06.2023
Skills
- Attention to detail
- Adaptive and creative
- Latte art
- Multitasking
- Exceptional customer service
Certification
Certificate of completion for On the Job Training at Azalea Hotels and Residences Baguio City Philippines
Certificate of Completion for training at Coffee Buddy Tuguegarao City
References
Warlito Dela Cruz
Operations Consultant if Mcdonald's Tuguegaro
09177761167
Mark Julius Tapec
Store Supervisor of Coffee Buddy Tuguegarao
09998328370
Timeline
Barista
Coffee Buddy
08.2024 - 01.2025
Service Crew Member
Mcdonalds
08.2019 - 08.2021
Bachelor Of Science In Hospitality Management -
University of Cagayan Valley