Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shane Arianne Reyes

Laguna

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

11
11
years of professional experience

Work History

Deployment Project Coordinator

Silversky
Makati
10.2021 - Current
  • Administers and organizes all security projects.
  • Works with Sales Account Managers to make sure the contracts and paperworks are aligned with the clients' needs.
  • Facilitates kick off calls and checkpoint calls with clients and technical teams.
  • Collaborates with Clients, Engineering teams and Third party support to deliver results on deadlines.
  • Updates all trackers and process documents.
  • Reviews services for billing.
  • Participates in team calibrations to enhance existing deployment processes.

Deployment Contract Administrator

Silversky
Makati
05.2015 - 09.2021
  • Staged/Assigned all contracts and orders to Project Coordinators on time.
  • Ran daily, weekly, monthly, quarterly and ad hoc reports related to team statistics, billing and financial forecast.
  • Reviewed and updated all deployment processes and documentations.
  • Provided assistance in account history and billing review to Billing, Collection Specialists, and Sales Managers.
  • Handled suspension requests for delinquent accounts.
  • Did audits on tickets created for Deployment using Salesforce and Intacct.
  • Provided training to fellow Administrator.

Triage Analyst

Silversky
Makati
11.2014 - 04.2015
  • Provided initial customer support via incoming calls and tickets.
  • Did outbound calls for unresponsive customers.
  • Worked on problem analysis, creation and rerouting of calls and tickets to appropriate teams while maintaining accuracy and efficiency.
  • Worked flexible hours; night, weekend, and holiday shifts.

Customer Service Representative Level 1&2

Startek International
Makati
09.2010 - 11.2014
  • Assisted and processed phone activations for a US Telco Company.
  • Did quality audit for support teams and acted as a team SME.
  • Handled up to 3 teams at a time while driving the service level and running hourly reports to clients.
  • Updated and created internal business processes to meet the account metrics efficiently.

Education

Bachelor of Science - Business Administration - Accounting And Finance

Trace College Los Baños
Los Baños, Laguna
04.2010

Skills

  • Managing revenue projections
  • Project monitoring
  • Contract reviews
  • Scheduling
  • Database administration
  • Attention to Detail
  • Process Definition and Enhancement
  • Documentation and Recordkeeping
  • Billing and Revenue forecast reports
  • Time Management / Organizational skills
  • Customer service
  • Multi Tasking

Timeline

Deployment Project Coordinator

Silversky
10.2021 - Current

Deployment Contract Administrator

Silversky
05.2015 - 09.2021

Triage Analyst

Silversky
11.2014 - 04.2015

Customer Service Representative Level 1&2

Startek International
09.2010 - 11.2014

Bachelor of Science - Business Administration - Accounting And Finance

Trace College Los Baños
Shane Arianne Reyes