Shane Palacio

Provided guidance to customers on travel-related concerns such as flight bookings, changes, cancellations, and refunds, ensuring clear and accurate communication. Simplified complex airline policies and procedures into easy-to-understand explanations for customers

Manage travel arrangements for corporate clients, including business and leisure trips, by sourcing and presenting the best-value options for flights, hotels, and ground transportation.

Investigate and resolve ticketing discrepancies preventing flight issuance, offering effective solutions and alternative options to meet customer needs. Assess schedule changes and recommend the most suitable alternative flight options, ensuring continuity of travel and meeting client preferences.