Shane Manzan
NANDING LOPEZ DUMANGAS ILOILO,Philippines
Summary
Delivers fast, accurate checkout operations and payment handling across multiple tender types. Maintains opening and closing checks, supports correct cash reconciliation, and records transactions accurately. Communicates clearly to address enquiries, handle issues calmly, and improve customer satisfaction.
Overview
1
1
Language
1
1
year of professional experience
Work History
Cashier
SUPERVALUE, INC
ILOILO, PHILIPPINES
11.2023 - 04.2024
- Processed cash, cheque, or card payments to complete customer transactions.
- Handled cash, credit card, and voucher payments, updating financial records accurately.
- Processed transactions quickly and accurately, enhancing overall checkout efficiency.
- Used POS machines to scan items and run transactions efficiently.
- Maintained clean, tidy, organised checkout areas for safe, efficient service.
- Completed opening and closing procedures, verifying cash-on-hand amounts and resource allocation.
- Reconciled daily cash drawers and promptly corrected discrepancies to maintain financial accuracy.
- Updated daily records to track sales and confirm payment totals.
- Trained new staff in cashiering procedures and customer service, fostering a knowledgeable team environment.
- Welcomed patrons with friendly greetings at entrance and exit.
- Wrapped and bagged customer purchases carefully to ensure protection.
- Assessed customer needs through clear communication and responsive questioning.
- Processed refunds and exchanges at the customer service desk.
- Resolved customer queries on returns and exchanges for smooth outcomes.
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process.
- Coordinated assistance for special requests and customer service needs.
Customer Service Representative
LEADGEN
ILOILO, PHILIPPINES
08.2023 - 10.2023
- Managed inbound customer service calls, resolving queries and complaints to enhance customer satisfaction.
- Resolved service issues promptly, contributing to increased customer satisfaction.
- Addressed customer service enquiries with speed and accuracy, ensuring positive customer experiences.
- Assisted customers with product-related questions, feedback and complaints.
Education
Bachelor of Science - EDUCATION (SOCIAL STUDIES)
PIUS XII COLLEGE ILOILO
ILOILO01-2024
Diploma of Higher Education - HUMANITIES AND SOCIAL SCIENCES
DUMANGAS NATIONAL HIGH SCHOOL
DUMANGAS01-2020
Certificate of Higher Education - SECONDARY
P.D MONFORT NATIONAL SCIENCE HIGH SCHOOL
DUMANGAS01-2018
Skills
- POS operation
- Payment processing
- Card payment processing
- Customer service
- Customer assistance
- Complaint handling
- Conflict resolution
- Customer relations
- Attention to Detail
- Multitasking
- Positive attitude
- Money management
Languages
English
Intermediate
B1
Interests
- READING BOOKS
- WATCHING DOCUMENTARY MOVIES
- EDITING
- DRAWING
Timeline
Cashier
SUPERVALUE, INC
11.2023 - 04.2024
Customer Service Representative
LEADGEN
08.2023 - 10.2023
Bachelor of Science - EDUCATION (SOCIAL STUDIES)
PIUS XII COLLEGE ILOILO
Diploma of Higher Education - HUMANITIES AND SOCIAL SCIENCES
DUMANGAS NATIONAL HIGH SCHOOL
Certificate of Higher Education - SECONDARY
P.D MONFORT NATIONAL SCIENCE HIGH SCHOOL